A Consumer-centric Approach to Digital Public Infrastructure for Sustainable Financial Inclusion

Draper, Hannah, Belli, Luca, Meira, Marina, Leite Contri, Camila, Magalhães, Larissa and Cruz, Luã (2024). A Consumer-centric Approach to Digital Public Infrastructure for Sustainable Financial Inclusion. Brazilian Presidency of the G20+.

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  • Sub-type Policy brief
    Author Draper, Hannah
    Belli, Luca
    Meira, Marina
    Leite Contri, Camila
    Magalhães, Larissa
    Cruz, Luã
    Title A Consumer-centric Approach to Digital Public Infrastructure for Sustainable Financial Inclusion
    Publication Date 2024
    Place of Publication Brasilia
    Publisher Brazilian Presidency of the G20+
    Pages 18
    Language eng
    Abstract Governments increasingly recognize the value of digital public infrastructure (DPI) in promoting sovereign societies and empowering individuals through the democratization of financial services. This paper expands on existing G20 recommendations for consumer protection in the context of DPI, and builds on research conducted by the Center for Technology and Society at FGV, the United Nations University EGOV Unit, Consumers International, and the Brazilian Institute for Consumers Protection (IDEC), to offer a critical approach to DPI with specific regard to its impact on financial inclusion and consumer welfare. The paper is aimed at policymakers, financial regulators, private financial and IT companies, as well as academics, civil society and consumer rights advocates. It will have a threefold structure, as follows: The first part will describe the evolution of financial DPI and its impact on consumers in the context of three concrete case studies: the Brazilian Pix, the Indian UPI, and the Chinese e-CNY. The second part will draw from the case studies to identify best practices in DPI with regards to data governance and interoperability, transparency, anti-discrimination, cybersecurity, and data protection. Further, we discuss the importance of these elements to ensuring sustainable DPI. Lastly, we will offer actionable and evidence-based recommendations that should be adopted by governments to ensure safe and inclusive DPI. In particular, we will discuss the regulation of financial services, the prioritization of public infrastructure, the importance of meaningful internet connectivity, as well as digital and financial literacy policies.
    Keyword Digital Public Infrastructure
    Financial Inclusion
    Consumer Protection
    Interoperability
    Cybersecurity
    Data Protection
    Digital Transformation
    Public-Private Partnerships
    Digital and Financial Literacy
    Internet Access
    Copyright Holder Brazilian Presidency of the G20+
    Copyright Year 2024
    Copyright type All rights reserved
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    Created: Wed, 25 Sep 2024, 18:13:08 JST by Diogo Ruao on behalf of UNU EGOV