Case studies on digital transformation of social security administration and services: Case Study European Union

Jordanoski, Zoran, Ben Dhaou, Soumaya and Meyerhoff Nielsen, Morten (2023). Case studies on digital transformation of social security administration and services: Case Study European Union. International Labour Organization.

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  • Sub-type Research report
    Author Jordanoski, Zoran
    Ben Dhaou, Soumaya
    Meyerhoff Nielsen, Morten
    Title Case studies on digital transformation of social security administration and services: Case Study European Union
    Publication Date 2023-04
    Place of Publication Geneva
    Publisher International Labour Organization
    Pages IV; 31
    Language eng
    Abstract The case study on digital transformation of social security in the European Union (EU) consists of seven parts: - The context of EU digitisation and social security. - Governance, intergovernmental collaboration and coordination in relation to technology for digital transformation of EU social security. - Legal and regulatory framework, standards relating to digital transformation of EU social security. - Front-end service delivery ecosystem for social security in the EU. - Back-end service production ecosystem for social security in the EU. - Skills and capacities in EU social security entities and for social security clients and customers. - Expanding Inclusion and coverage. The specific aim is linked to core research questions for guiding the case, which are outlined for each of the seven sections below.
    Keyword European Union
    case study
    digital transformation
    social security
    Copyright Holder International Labour Organization
    Copyright Year 2023
    Copyright type Creative commons
    ISBN 9789220385289
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    Created: Tue, 25 Jul 2023, 23:43:07 JST by Mario Peixoto on behalf of UNU EGOV