Case studies on digital transformation of social security administration and services: Case Study European Union
Jordanoski, Zoran, Ben Dhaou, Soumaya and Meyerhoff Nielsen, Morten (2023). Case studies on digital transformation of social security administration and services: Case Study European Union. International Labour Organization.
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Sub-type Research report Author Jordanoski, Zoran
Ben Dhaou, Soumaya
Meyerhoff Nielsen, MortenTitle Case studies on digital transformation of social security administration and services: Case Study European Union Publication Date 2023-04 Place of Publication Geneva Publisher International Labour Organization Pages IV; 31 Language eng Abstract The case study on digital transformation of social security in the European Union (EU) consists of seven parts: - The context of EU digitisation and social security. - Governance, intergovernmental collaboration and coordination in relation to technology for digital transformation of EU social security. - Legal and regulatory framework, standards relating to digital transformation of EU social security. - Front-end service delivery ecosystem for social security in the EU. - Back-end service production ecosystem for social security in the EU. - Skills and capacities in EU social security entities and for social security clients and customers. - Expanding Inclusion and coverage. The specific aim is linked to core research questions for guiding the case, which are outlined for each of the seven sections below. Keyword European Union
case study
digital transformation
social securityCopyright Holder International Labour Organization Copyright Year 2023 Copyright type Creative commons ISBN 9789220385289 -
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