Case studies on digital transformation of social security administration and services: Case Study Canada

Ben Dhaou, Soumaya and Meyerhoff Nielsen, Morten (2023). Case studies on digital transformation of social security administration and services: Case Study Canada. International Labour Organization.

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  • Sub-type Research report
    Author Ben Dhaou, Soumaya
    Meyerhoff Nielsen, Morten
    Title Case studies on digital transformation of social security administration and services: Case Study Canada
    Publication Date 2023-04
    Place of Publication Geneva
    Publisher International Labour Organization
    Pages IV, 29
    Language eng
    Abstract This case study on digital transformation of social security administration and services in Canada consists of seven parts: - The context of Canada, digitisation and social security. - Governance, intergovernmental collaboration and coordination in relation to technology in the digital transformation of social security and social assistance. - Legal and regulatory framework, standards relating to digital transformation of social security and social assistance. - Front-end service delivery ecosystem for social security administration and services in Canada. - Back-end service production ecosystem for social security administration and services in Canada. - Skills and capacities within social security entities, and for social security customers. - Expanding inclusion and coverage. The case concludes by summarising lessons learned from the Canadian experience. The specific aim links to core research questions and draft questions to guide the case survey and/or interviews are outlined for each section of the case study.
    UNBIS Thesaurus CANADA
    Keyword case study
    digital transformation
    social security
    Copyright Holder International Labour Organization
    Copyright Year 2023
    Copyright type Creative commons
    ISBN 9789220385289
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    Created: Tue, 25 Jul 2023, 23:21:32 JST by Mario Peixoto on behalf of UNU EGOV