Digital inclusion: improving social security service delivery
Meyerhoff Nielsen, Morten, Tetley-Brown, Lucille, Ruggia Frick, Raúl and De Wulf, Nathalie (2022). Digital inclusion: improving social security service delivery. International Social Security Association.
Document type:
Report
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Attached Files (Some files may be inaccessible until you login with your UNU Collections credentials) Name Description MIMEType Size Downloads digital-inclusion-report-2022-french.pdf digital-inclusion-report-2022-french.pdf application/pdf 1.40MB digital-inclusion-report-2022-german.pdf digital-inclusion-report-2022-german.pdf application/pdf 1.23MB digital-inclusion-report-2022-spanish.pdf digital-inclusion-report-2022-spanish.pdf application/pdf 1.30MB n2-Digital_inclusion_report_2022-rev.pdf Full report as a PDF file. application/pdf; 1.47MB -
Sub-type Research report Author Meyerhoff Nielsen, Morten
Tetley-Brown, Lucille
Ruggia Frick, Raúl
De Wulf, NathalieTitle Digital inclusion: improving social security service delivery Publication Date 2022-07 Place of Publication Geneva Publisher International Social Security Association Pages III, 53 Language eng
ger
spa
freAbstract A digital transformation of society, including the public sector and social security, is underway. This trend has been accelerated further by the global COVID-19 pandemic. The digital transformation of service production and delivery entails the application of both new technologies and new concepts, alongside new ways of organising and producing value. Despite increased opportunities, the access to and use of digital infrastructure and tools is increasingly uneven. The COVID-19 pandemic has accelerated the pace of change and cemented existing divides. Globally, there is, therefore, a collective responsibility to maximise the positive impacts of digital transformation whilst managing, and minimising, the negative ones. [more available on the PDF] Copyright Holder International Social Security Association and United Nations University Copyright Year 2022 Copyright type Creative commons -
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