Digital inclusion: improving social security service delivery

Meyerhoff Nielsen, Morten, Tetley-Brown, Lucille, Ruggia Frick, Raúl and De Wulf, Nathalie (2022). Digital inclusion: improving social security service delivery. International Social Security Association.

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    digital-inclusion-report-2022-french.pdf digital-inclusion-report-2022-french.pdf application/pdf 1.40MB
    digital-inclusion-report-2022-german.pdf digital-inclusion-report-2022-german.pdf application/pdf 1.23MB
    digital-inclusion-report-2022-spanish.pdf digital-inclusion-report-2022-spanish.pdf application/pdf 1.30MB
    n2-Digital_inclusion_report_2022-rev.pdf Full report as a PDF file. Click to show the corresponding preview/stream application/pdf; 1.47MB
  • Sub-type Research report
    Author Meyerhoff Nielsen, Morten
    Tetley-Brown, Lucille
    Ruggia Frick, Raúl
    De Wulf, Nathalie
    Title Digital inclusion: improving social security service delivery
    Publication Date 2022-07
    Place of Publication Geneva
    Publisher International Social Security Association
    Pages III, 53
    Language eng
    Abstract A digital transformation of society, including the public sector and social security, is underway. This trend has been accelerated further by the global COVID-19 pandemic. The digital transformation of service production and delivery entails the application of both new technologies and new concepts, alongside new ways of organising and producing value. Despite increased opportunities, the access to and use of digital infrastructure and tools is increasingly uneven. The COVID-19 pandemic has accelerated the pace of change and cemented existing divides. Globally, there is, therefore, a collective responsibility to maximise the positive impacts of digital transformation whilst managing, and minimising, the negative ones. [more available on the PDF]
    Copyright Holder International Social Security Association and United Nations University
    Copyright Year 2022
    Copyright type Creative commons
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    Created: Wed, 10 Aug 2022, 23:55:00 JST by Mario Peixoto on behalf of UNU EGOV