Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes

Arfeen, Irfanullah, Sarantis, Demetrios and Pereira, Ana Filomena, "Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes" 6th International Conference on Innovation and Entrepreneurship (ICIE 2018), Washington D.C., 2018/03/05-06.

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    Author Arfeen, Irfanullah
    Sarantis, Demetrios
    Pereira, Ana Filomena
    Title Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes
    Event Series International Conference on Innovation and Entrepreneurship (ICIE)
    Publication Date 2018-03
    Place of Publication Reading
    Publisher Academic Conferences and Publishing International Limited
    Pages 42-50
    Title of Event 6th International Conference on Innovation and Entrepreneurship (ICIE 2018)
    Date of Event 2018/03/05-06
    Place of Event Washington D.C.
    Language eng
    Abstract This study explores a new method of service delivery in public sector in Guimaraes which is actually the UNESCO Heritage Centre. The basic reason of this effort is the paradigm shift in public service sector which has resulted in improved services in terms of quality and performance. The study was to evaluate level of satisfaction citizens derive from the services provided to them. Innovative project for Solid waste management system was investigated in Guimaraes, Portugal. Data collection was done using convenience sampling technique. Questionnaires were distributed to collect primary data from citizens of Guimaraes. Quantitative techniques were used to analyze data. The findings of the study indicated that citizens of Guimaraes are more satisfied with new and innovative method of service delivery as compared to the old conventional method. The study also revealed that there is a significant positive relationship between Public Service Delivery and Citizen Satisfaction. Findings may help improve public service delivery projects success rates.
    UNBIS Thesaurus SOLID WASTE MANAGEMENT
    Keyword Public service delivery
    Perceived service quality
    Citizen satisfaction
    Copyright Holder The Authors
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9781911218715
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    Created: Thu, 30 Apr 2020, 22:28:12 JST by Mario Peixoto on behalf of UNU EGOV