Case studies on digital transformation of social security administration and services: Case Study Australia

Casu, Oxana and Meyerhoff Nielsen, Morten (2023). Case studies on digital transformation of social security administration and services: Case Study Australia. International Labour Organization.

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  • Sub-type Research report
    Author Casu, Oxana
    Meyerhoff Nielsen, Morten
    Title Case studies on digital transformation of social security administration and services: Case Study Australia
    Publication Date 2023-04
    Place of Publication Geneva
    Publisher International Labour Organization
    Pages IV, 46
    Language eng
    Abstract The case study on digital transformation of social security administration and services in Australia consists of seven parts: - The context of Australia, digitization, and social security. - Governance, intergovernmental collaboration, and coordination in relation to technology in the digital transformation of social security and social assistance. - Legal and regulatory framework, standards relating to digital transformation of the social security and social assistance - Front-end service delivery ecosystem for social insurance administration and services in Australia. - Back-end service production ecosystem of social insurance administration and services in Australia - Skills and capacities within social security entities and for social security clients and customers. - Expansion inclusion and coverage. The case concludes by summarising the lessons learned from the Australian experience. The specific links to core research questions and draft questions to guide the case survey and /or interviews are outlined for each section of the case study below.
    UNBIS Thesaurus AUSTRALIA
    Keyword case study
    digital transformation
    social security
    Copyright Holder International Labour Organization
    Copyright Year 2023
    Copyright type Creative commons
    ISBN 9789220385289
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    Created: Tue, 25 Jul 2023, 22:29:59 JST by Mario Peixoto on behalf of UNU EGOV