Information technology and public service delivery
Yildiz, Mete, Tetley-Brown, Lucille and Makpor, Mercy, "Information technology and public service delivery" in Handbook of Public Service Delivery (Cheltenham, UK: Edward Elgar, 2024), 203-220.
Document type:
Book Chapter
Collection:
-
Attached Files (Some files may be inaccessible until you login with your UNU Collections credentials) Name Description MIMEType Size Downloads Public-Service-Delivery-Chapter-Preprint-180724.pdf Public-Service-Delivery-Chapter-Preprint-180724.pdf application/pdf 651.16KB -
Author Yildiz, Mete
Tetley-Brown, Lucille
Makpor, MercyChapter Title Information technology and public service delivery Book Title Handbook of Public Service Delivery Publication Date 2024 Place of Publication Cheltenham, UK Publisher Edward Elgar Start page 203 End page 220 Language eng Abstract Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field. Expert contributors analyze the evolution of theoretical approaches and best practices for public service delivery in light of fundamental changes to the socio-political and cultural environment. Tracing connections between different aspects, they illustrate the flexible, collaborative and innovative modes of delivery that are supplementing traditional centralized models. Chapters investigate how to manage important considerations including citizen expectations, economic efficiency, democratic accountability and limitations on capacity. Ultimately, the Handbook demonstrates that in order to be effective, public service delivery must be adapted to specific local and national contexts. Examining both the theory and practice of public service delivery, this Handbook is an essential resource for students and scholars in public administration and management, public sector economics and public policy. It will also be of great use to professionals in government and NGOs seeking to optimize public service delivery. Keyword Public Service Delivery
Information Technology
Digital Governance
E-Government
Artificial Intelligence
Blockchain in Government
Citizen Participation
Data and Public Services
Digital Transformation
Open Government Data
Smart CitiesCopyright Holder Edward Elgar Publishing Ltd. Copyright Year 2024 Copyright type All rights reserved ISBN 9781035315307 DOI 10.4337/9781035315314 -
Citation counts Search Google Scholar Access Statistics: 35 Abstract Views, 10 File Downloads - Detailed Statistics Created: Mon, 09 Sep 2024, 19:22:10 JST by Diogo Ruao on behalf of UNU EGOV