Job characteristics and public service motivation among highly-qualified public employees

Karkin, Naci and Kiyak, Baris, (2022). Job characteristics and public service motivation among highly-qualified public employees. Asia Pacific Journal of Public Administration, 45(3), 316-333

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  • Sub-type Journal article
    Author Karkin, Naci
    Kiyak, Baris
    Title Job characteristics and public service motivation among highly-qualified public employees
    Appearing in Asia Pacific Journal of Public Administration
    Volume 45
    Issue No. 3
    Publication Date 2022-09-05
    Place of Publication Hong Kong
    Publisher Taylor & Francis Group
    Start page 316
    End page 333
    Language eng
    Abstract Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees’ PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee’s self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees.
    Keyword Turkish public administration
    Public service motivation
    Job characteristics
    Autonomy
    Skill variety
    Copyright Holder University of Hong Kong
    Copyright Year 2022
    Copyright type All rights reserved
    ISSN 23276665
    DOI 10.1080/23276665.2022.2118801
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    Created: Mon, 25 Sep 2023, 19:40:43 JST by Diogo Ruao on behalf of UNU EGOV