Design and Implementation of Hospital Online Services: In-Depth Assessment of Greece

Sarantis, Demetrios, Papadopoulos, Stylianos, Soares, Delfina and Carvalho, Joana, "Design and Implementation of Hospital Online Services: In-Depth Assessment of Greece" 9th International Conference on eDemocracy & eGovernment (ICEDEG 2023), Quito, 2023/04/03-05.

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Conference Publication
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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Sarantis, Demetrios
    Papadopoulos, Stylianos
    Soares, Delfina
    Carvalho, Joana
    Title Design and Implementation of Hospital Online Services: In-Depth Assessment of Greece
    Event Series International Conference on eDemocracy & eGovernment (ICEDEG)
    Publication Date 2023-05
    Place of Publication New York
    Publisher IEEE
    Pages 1-6
    Title of Event 9th International Conference on eDemocracy & eGovernment (ICEDEG 2023)
    Date of Event 2023/04/03-05
    Place of Event Quito
    Language eng
    Abstract The internet has become the source of information that most people generally prefer. This is also true in the field of health sector where patients and their relatives search for information on hospitals websites before visiting them. These websites are the link between patients and hospitals and should be a reliable source of information and a centre of interaction where users can trust. In Greece, there are 240 hospitals, both in the public and private sector, which have a functional website. All these websites were assessed using the Health Sector Website Assessment Instrument (HSWAI), a four dimensional-criterion evaluation tool which was created for this exact purpose: to assess hospitals websites. In this paper, we present the results of this assessment where important and interesting conclusions emerged and various comparisons were made. This assessment evidences that Greek hospitals, while they have very good technological features they do not provide good and quality services to their users, which is the most important. Specific assessment aspects that should be reconsidered are also identified. We strongly believe that our findings could help designers, owners or even administrators of these websites to identify their weaknesses and find the areas that need to be improved in order to provide better services to their users. Finally, the specific case can be used as a guide for application in other countries where HSWAI application can provide comparable results.
    UNBIS Thesaurus GREECE
    EVALUATION
    Keyword e-Health
    assessment
    website
    Copyright Holder IEEE
    Copyright Year 2023
    Copyright type All rights reserved
    ISBN 9798350324501
    DOI 10.1109/ICEDEG58167.2023.10121970
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    Created: Tue, 25 Jul 2023, 19:27:16 JST by Mario Peixoto on behalf of UNU EGOV