Assessment of Portuguese Hospitals' Websites using HSWAI

Soares, Delfina, Sarantis, Demetrios and Carvalho, Joana (2022). Assessment of Portuguese Hospitals' Websites using HSWAI. United Nations University (UNU-EGOV).

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  • Subtitle 2021 Edition
    Sub-type Research report
    Author Soares, Delfina
    Sarantis, Demetrios
    Carvalho, Joana
    Title Assessment of Portuguese Hospitals' Websites using HSWAI
    Publication Date 2022-11
    Place of Publication Online
    Publisher United Nations University (UNU-EGOV)
    Pages 77
    Language eng
    Abstract The last couple of years have shown that up to date information and availability of online services through hospital websites is key for patient communication and service delivery. The pressure is now on health sector organizations to develop websites that enable patients to receive a high-level health service. Hospitals do not only provide information to their clients, but their websites are increasingly used to facilitate interaction and offer online services to national and international audiences. The development of websites that better serve patients' needs is thus a key element in the evolution of hospital services provided through the Internet. To deliver the expected level of service, it is important to understand how users perceive and evaluate health sector web presence. It is well-developed health institutions websites that are inclusive, have good usability, and promote institution transparency, amongst other characteristics, that directly contribute to SDGs. The Health Sector Website Assessment Index (HSWAI) contributes to research towards better health websites. It distinguishes itself for attaining to be inclusive of all the essential health sector website characteristics. This report is the result of the second application of HSWAI instrument to Portuguese hospitals and presents a general picture of the website presence of Portuguese hospitals by detailing the results of applying it to 144 public and private hospitals. Results presented in this document follow different approaches. Besides the global ranking of websites according to the final score, ranking by criterion is also provided, namely: Criterion 1 – Content; Criterion 2 – Services; Criterion 3 - Community Interaction; and Criterion 4 - Technology Features. Also, segmented analysis by type of hospital (private and public), by population distribution (large, medium and small regions), geographical area (islands, coastal and interior) and by NUTS II regions are also provided. Complementing data segmentation analysis is a results comparison with the SINAS assessment. Group CUF hospitals ranked in the first three global positions. The results of this study are intended to foster and promote good practices sharing and application benefiting hospitals and their clients. From the results it can be argued there is still a road ahead to be followed for Portuguese hospitals to improve their web presence. Although it requires great effort from hospital administration and technical staff to implement a website that is easily accessible for every user, the benefits of such endeavour will have major impact in hospital reputation and daily activity.
    UNBIS Thesaurus PORTUGAL
    Keyword Health sector websites
    Assessment instrument
    Research line technology
    Copyright Holder United Nations University (UNU-EGOV)
    Copyright Year 2022
    Copyright type Creative commons
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    Created: Tue, 15 Nov 2022, 00:30:49 JST by Mario Peixoto on behalf of UNU EGOV