The influence of operational excellence on the culture and agility of organizations: evidence from industry

M. Carvalho, André, Sampaio, Paulo, Rebentisch, Eric and Saraiva, Pedro, (2021). The influence of operational excellence on the culture and agility of organizations: evidence from industry. International Journal of Quality & Reliability Management, 38(7), 1520-1549

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  • Sub-type Journal article
    Author M. Carvalho, André
    Sampaio, Paulo
    Rebentisch, Eric
    Saraiva, Pedro
    Title The influence of operational excellence on the culture and agility of organizations: evidence from industry
    Appearing in International Journal of Quality & Reliability Management
    Volume 38
    Issue No. 7
    Publication Date 2021
    Place of Publication Bingley
    Publisher Emerald Publishing Limited
    Start page 1520
    End page 1549
    Language eng
    Abstract This article offers a novel approach that brings together management, engineering and organizational behavior. It focuses on the understanding of organizational dynamics in an era of technological change, upholding the importance of organizational agility and of the cultural paradigm in the management of organizations. Design/methodology/approach In this work, the authors present the conclusions from a set of studies carried out in organizations operating in technical and technological industries. The authors assessed the capabilities of these organizations in terms of operational excellence maturity and its impact on the organizational culture and organizational agility. Findings Results show the importance of operational excellence either in developing or expanding organizational agility capabilities while reinforcing the cruciality of an excellence-oriented culture to sustain these efforts over time. Originality/value Increasingly unstable business environments have led to a growing interest in how to develop and maintain operational excellence in the face of continued and disruptive change. However, this interest has, so far, been advanced with little empirical evidence to support the corresponding predictions. This work offers the first practical evidence that continued focus and optimization of operations, with the right cultural alignment, helps organizations survive and thrive in increasingly volatile, uncertain, complex and ambiguous environments.
    Keyword Operational excellence
    Quality management
    Organizational agility
    Copyright Holder Emerald Publishing Limited
    Copyright Year 2020
    Copyright type All rights reserved
    ISSN 0265-671X
    DOI 10.1108/IJQRM-07-2020-0248
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    Created: Wed, 11 May 2022, 00:48:07 JST by Mario Peixoto on behalf of UNU EGOV