Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook

Alarabiat, Ayman, Soares, Delfina and Estevez, Elsa, (2020). Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook. Government Information Quarterly, 38(1), n/a-n/a

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  • Sub-type Journal article
    Author Alarabiat, Ayman
    Soares, Delfina
    Estevez, Elsa
    Title Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook
    Appearing in Government Information Quarterly   Check publisher's open access policy
    Volume 38
    Issue No. 1
    Publication Date 2020
    Place of Publication Amsterdam
    Publisher Elsevier
    Start page n/a
    End page n/a
    Language eng
    Abstract The research work on understanding whether citizens will readily accept to engage with governments in e-participation initiatives through social media remains limited. Therefore, this study investigates the factors that are influencing citizens' intention to engage in government-led e-Participation initiatives through Facebook. To that end, the study proposes and validates a citizen-centric acceptance model. The proposed model extends the model primarily established on the theory of planned behavior, by incorporating additional factors that emerged from relevant literature. The research data were collected from a survey of 400 Facebook users in Jordan using a probability sample technique. The results revealed that the factors with the most significant influence on citizens' intention to engage in government-led e-participation initiatives through Facebook are: the citizens' attitude, participation efficacy, and perceived behavior control. Subjective norms and perceived value, however, have no direct effect on citizens' intention to engage in government-led e-participation initiatives through Facebook. Furthermore, the results showed that the citizens' attitude is primarily determined by participation efficacy, perceived usefulness and compatibility of Facebook, and perceived value. In contrast, the factors perceived ease of use of Facebook, citizens' trust in government, and citizens' trust in Facebook, have no significant impact on citizens' attitude. These factors have rarely been empirically tested in the context of e-participation. Consequently, this study paves the way towards a better understanding of the important factors that influence citizens' intention to participate, which, in turn, will inform the design and implementation of e-participation initiatives.
    UNBIS Thesaurus SOCIAL MEDIA
    LOCAL GOVERNMENT
    E-GOVERNMENT
    Keyword e-participation
    acceptance factors
    Copyright Holder Elsevier
    Copyright Year 2020
    Copyright type All rights reserved
    ISSN 0740-624X
    DOI 10.1016/j.giq.2020.101537
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    Created: Thu, 05 May 2022, 23:58:17 JST by Mario Peixoto on behalf of UNU EGOV