Voice, responsiveness, and alternative policyvenues: An analysis of citizen complaints againstthe local government to the national Ombudsman
Tavares, António, Moreno Pires, Sara and Teles, Filipe, (2021). Voice, responsiveness, and alternative policyvenues: An analysis of citizen complaints againstthe local government to the national Ombudsman. Public Administration, 1-19
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Article
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Sub-type Journal article Author Tavares, António
Moreno Pires, Sara
Teles, FilipeTitle Voice, responsiveness, and alternative policyvenues: An analysis of citizen complaints againstthe local government to the national Ombudsman Appearing in Public Administration Publication Date 2021-09 Place of Publication New Jersey Publisher John Wiley & Sons Ltd. Start page 1 End page 19 Language eng Abstract The Ombudsman is one of the most relevant and institutionalized tools to give voice to citizens, so they can express their dissatisfaction with local public services. The literature has yet to produce a systematic explanation for the variation in complaints to the national Ombudsman. This article uses classic literature from public administration and public policy to consider arguments of voice, responsiveness and alternative policy venues concerning the role of the Ombudsman in citizen complaints against local governments. Data on all 2139 citizen complaints submitted to the Ombudsman in Portugal (2012–2015) are analyzed using negative binomial regression models. Policy implications drawn from the results show not only that the presence of alternative voice venues reduces the number of complaints to the national Ombudsman but also that context matters. Local politics stimulates civic engagement and difficult local conditions, such as unemployment, crime, and aging populations, activate citizens to resort to the Ombudsman. Copyright Holder John Wiley & Sons Ltd. Copyright Year 2021 Copyright type All rights reserved ISSN 14679299 DOI 10.1111/padm.12787 -
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