Governing and Monitoring the Digital Transformation: Assessing the Qatari Experience since 2003

Mahmoud Ali, Waleed Kamaleldin and Meyerhoff Nielsen, Morten, "Governing and Monitoring the Digital Transformation: Assessing the Qatari Experience since 2003" 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), Athens, 2021/10/06/08.

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    Author Mahmoud Ali, Waleed Kamaleldin
    Meyerhoff Nielsen, Morten
    Title Governing and Monitoring the Digital Transformation: Assessing the Qatari Experience since 2003
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2022-01
    Place of Publication New York
    Publisher Association for Computing Machinery
    Pages 8
    Title of Event 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021)
    Date of Event 2021/10/06/08
    Place of Event Athens
    Language eng
    Abstract Qatar ranked second in the Arab region on the Government Electronic and Mobile Services Maturity Index 2020, 10th in Western Asia and 66th on the UNDESA E Government Development Index for the same year. Performing well above the global average on most international indexes what are the Qatari lessons to the measurement of the digital transformation of the public sector? This paper focus on three interrelated enablers of digital transformation that is Qatar’s approach to governance, inter government cooperation, and the monitoring and measurement of benefit realization. The analysis finds that the formulation of digital government strategy as well as the monitoring of the implementation of the initiatives follow a joint governmental approach. This results in a degree of joint ownership and have accelerated IT and technology enabled public sector services production and delivery. In relation to monitoring, measurement and benefit realization the picture is less clear. While there is evidence of Qatar applying measurable success and key performance criteria in relation to the Qatar Digital Government strategy 2020 and applies ex ante, ex post evaluation of strategic projects the results are not publicly available at the time of writing. While past research in countries like Denmark and the UK shows that standardization of the process and close monitoring can reduce the failure factors, this paper only find limited evidence of this in the case of Qatar and is an area of improvement.
    UNBIS Thesaurus QATAR
    GOVERNANCE
    E-GOVERNMENT
    Keyword intergovernmental cooperation
    strategy
    benefit realization
    key performance indicators
    Copyright Holder Association for Computing Machinery
    Copyright Year 2021
    Copyright type All rights reserved
    ISBN 9781450390118
    DOI 10.1145/3494193.3494227
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    Created: Wed, 26 Jan 2022, 21:06:31 JST by Mario Peixoto on behalf of UNU EGOV