Who is behind the scenes of the ICT backstage? A study of the ICT resources in local governments

Ramos, Luís Felipe, Lameiras, Mariana, Soares, Delfina and Amaral, Luís, "Who is behind the scenes of the ICT backstage? A study of the ICT resources in local governments" 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), Athens, 2021/10/06/08.

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UNU-EGOV Conference Publications

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    Author Ramos, Luís Felipe
    Lameiras, Mariana
    Soares, Delfina
    Amaral, Luís
    Title Who is behind the scenes of the ICT backstage? A study of the ICT resources in local governments
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2022-01
    Place of Publication New York
    Publisher Association for Computing Machinery
    Pages 7
    Title of Event 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021)
    Date of Event 2021/10/06/08
    Place of Event Athens
    Language eng
    Abstract Given the current trend for digitalisation, Information and Communication Technologies (ICTs) have been playing a central role in institutional performance and development. This centrality impacts local e-government plans and strategies, with consequences for service delivery and interaction and engagement with citizens. This work provides a characterisation of the ICT resources in Portuguese municipalities and allows to understand the internal conditions under which municipalities strive to follow the digital government trend, focusing specifically on the internal organisation and procedures and the profile of human resources performing ICT-related tasks. Globally, data show how important the ICT function is for the Portuguese municipalities and reveals the aspects for which greater attention should be devoted. The need for training programs, team building, and resources’ renewal is amongst the most prominent, on par with the importance of publicising and promoting the adoption of existing recommendations, instruments, tools, and services for a better knowledge, awareness and meaningful adoption and application.
    UNBIS Thesaurus HUMAN RESOURCES
    PORTUGAL
    E-GOVERNMENT
    Keyword municipalities
    ICT characterisation
    Copyright Holder Association for Computing Machinery
    Copyright Year 2021
    Copyright type All rights reserved
    ISBN 9781450390118
    DOI 10.1145/ 3494193.3494302
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    Created: Wed, 26 Jan 2022, 20:49:50 JST by Mario Peixoto on behalf of UNU EGOV