The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark
Yasuoka, Mika, Meyerhoff Nielsen, Morten and Iversen, Karen Ejersbo, "The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark" 55th Hawaii International Conference on System Sciences, Hawaii, 2022/01/04-07.
Document type:
Conference Publication
Collection:
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Sub-type Conference paper Author Yasuoka, Mika
Meyerhoff Nielsen, Morten
Iversen, Karen EjersboTitle The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark Event Series Hawaii International Conference on System Sciences (HICSS) Publication Date 2022-01 Place of Publication Hawaii Publisher ScholarSpace Pages 10 Title of Event 55th Hawaii International Conference on System Sciences Date of Event 2022/01/04-07 Place of Event Hawaii Language eng Abstract Danish e-government has for two decades been considered a global leader. Among the various reasons for this Danish success, this article explores the mandatory online self-service and digital post initiative (2012-2015) as one of the effective, strategic contributions in increasing the wider penetration and use of digital public services in Danish society. Although the mandatory shift to digital service could have caused negative reactions from public servants and citizens, this was not the case in Denmark. By reviewing a set of mandatory digital public services in the Danish context, four key aspects are identified as essential drivers. That is: pride as citizens, high levels of trust and privacy, usability and accessibility of egovernment services, and informal support by family and community. The article discusses the four supportive prerequisites as keys for enforcing the implementations, which could otherwise be seen as national coercive dirigisme. UNBIS Thesaurus E-GOVERNMENT
DENMARKKeyword mandatory
trust
usability informal supportCopyright Holder The Authors Copyright Year 2022 Copyright type Creative commons ISBN 9780998133157 DOI 10.24251/HICSS.2022.330 -
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