Government digital services and children: challenges to the digital transformation
Pelter, Zoë, Byrne, Jasmina, Meyerhoff Nielsen, Morten and Makpor, Mercy, "Government digital services and children: challenges to the digital transformation" in ICT KIDS ONLINE BRAZIL 2020: Survey on Internet Use by Children in Brazil (São Paulo: Núcleo de Informação e Coordenação do Ponto BR, 2021), 175-184.
Document type:
Book Chapter
Collection:
-
Author Pelter, Zoë
Byrne, Jasmina
Meyerhoff Nielsen, Morten
Makpor, MercyChapter Title Government digital services and children: challenges to the digital transformation Book Title ICT KIDS ONLINE BRAZIL 2020: Survey on Internet Use by Children in Brazil Publication Date 2021-10 Place of Publication São Paulo Publisher Núcleo de Informação e Coordenação do Ponto BR Start page 175 End page 184 Language eng Abstract Societies continue to be transformed by the rapid integration of digital technologies, changing the way people engage with governments. The number of online government services available to children and families around the world continues to increase, not least as a result of the global COVID-19 pandemic. While digital services present the possibility of enhancing service relevance and accessibility for children, there is little systematic understanding of the types of services available or the enabling factors that ensure that these services support child rights. To protect children and their safety online, governments need to improve on their capacity to safeguard data and respond to child-parent demands for better service delivery. This article attempted to answer the following questions: 1. What is the landscape of digital government services for children? 2. What drives the digital transformation of public services relevant to children and families? 3. What facilitates child-sensitive digital services? 4. What challenges do governments face in ensuring child-sensitive digital services? To answer these questions, an in-depth analysis of government and norm-setting institutional websites was conducted in Bangladesh, Brazil, Ghana, Sweden, and Timor-Leste as part of a joint United Nations Children Fund (Unicef) and United Nations University Operating Unit on Policy-driven Electronic Governance (UNUEGOV) study. This was complemented by exploratory interviews with representatives of government, civil society, experts, and international organizations in the five countries. The analysis aimed to identify the types of digital services offered to children and their families and to identify the challenges faced in development/rollout of, and access to, these services. This article summarizes the key observations and recommendations of the “Government digital services and children: Pathways to digital transformation” analysis carried out by Unicef and UNU-EGOV (2021). Keyword research line governance
research line people
research line technologyCopyright Holder Núcleo de Informação e Coordenação do Ponto BR Copyright Year 2021 Copyright type Creative commons -
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