Tutorial: How to Create an Ecosystem and Framework for Digital Public Sector Service Delivery

Meyerhoff Nielsen, Morten, "Tutorial: How to Create an Ecosystem and Framework for Digital Public Sector Service Delivery" 6th International Conference on eDemocracy & eGovernment (ICEDEG 2019), Quito, 2019/04/24-26.

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  • Sub-type Workshop paper
    Author Meyerhoff Nielsen, Morten
    Title Tutorial: How to Create an Ecosystem and Framework for Digital Public Sector Service Delivery
    Event Series International Conference on eDemocracy & eGovernment (ICEDEG)
    Publication Date 2019-06
    Place of Publication New York
    Publisher IEEE
    Pages 6-9
    Title of Event 6th International Conference on eDemocracy & eGovernment (ICEDEG 2019)
    Date of Event 2019/04/24-26
    Place of Event Quito
    Language eng
    Abstract This half-day tutorial, to be delivered in English, provides a practical answer to the question: How do governments ensure a minimum level of usability in public service offers online?1 Two elements are of particular interest here: first, the tutorial focuses on usability guidelines and standards, which have emerged, in the last few years, as a directive tool with the aim of assisting governments in its implementation; second, the tutorial will streamline the governance model conceived to ensure compliance with the usability criteria as outlined in the usability guidelines.
    Copyright Holder IEEE
    Copyright Year 2019
    Copyright type Creative commons
    ISBN 9781728117041
    DOI 10.1109/ICEDEG.2019.8734336
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    Created: Mon, 16 Sep 2019, 23:11:01 JST by Mario Peixoto on behalf of UNU EGOV