Modeling e-government processes using YAWL: half-way towards their effective real implementation

Belo, Orlando, Faria, José Luis, Ribeiro, António Nestor, Oliveira, Bruno and Santos, Vasco, "Modeling e-government processes using YAWL: half-way towards their effective real implementation" Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014), Guimarães, 2014/10/27-30.

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  • Sub-type Conference paper
    Author Belo, Orlando
    Faria, José Luis
    Ribeiro, António Nestor
    Oliveira, Bruno
    Santos, Vasco
    Title Modeling e-government processes using YAWL: half-way towards their effective real implementation
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2014-10
    Place of Publication New York
    Publisher ACM Press
    Pages 288-291
    Title of Event Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014)
    Date of Event 2014/10/27-30
    Place of Event Guimarães
    Language eng
    Abstract Today E-Government institutions face a lot of challenges related to the quality and effectiveness of the services they provide. In most cases, their users are more demanding, imposing new ways of acting and dealing with their needs, requesting often expeditious and effective attendance. Independently for their nature, we believe that such pertinent characteristics begin to be sustained immediately as we start to study and model E-Government processes. Modeling and simulation are useful tools on the assurance of the availability of E-Government services in many aspects, contributing significantly to improve processes implementation, ranging from their inception to their final software application roll-up and maintenance. In this paper we studied the use of YAWL -- a work flowing language -- for modeling E-Government processes, showing through a real world application case how it can help us in the construction of effective models that may be used as a basis for understanding and building the correspondent software applications.
    Keyword e-Government process modeling
    conceptual modeling
    workflows representations
    YAWL
    Copyright Holder ACM Press
    Copyright Year 2014
    Copyright type All rights reserved
    ISBN 9781605586113
    DOI 10.1145/2691195.2691298
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    Created: Sat, 14 Sep 2019, 01:43:28 JST by Mario Peixoto on behalf of UNU EGOV