Removing Barriers in eGovernment: Back Office Assessment

Sarantis, Demetrios, "Removing Barriers in eGovernment: Back Office Assessment" IADIS International Conference Applied Computing 2017, Vilamoura, 2017/10/18-20.

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Conference Publication
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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Sarantis, Demetrios
    Title Removing Barriers in eGovernment: Back Office Assessment
    Event Series IADIS International Conference Applied Computing
    Publication Date 2017
    Place of Publication n/a
    Publisher International Association for Development of the Information Society (IADIS)
    Pages 127-134
    Title of Event IADIS International Conference Applied Computing 2017
    Date of Event 2017/10/18-20
    Place of Event Vilamoura
    Language eng
    Abstract Public sector organisations encounter many design options and challenges that must be managed in order to provide more productive and attractive eGovernment interface. There are several eGovernment assessment tools which evaluate countries’ eGovernment development according to a variety of perspectives (economic, human, technological etc.), which aim to assist them towards making progress with service innovation and to help them move forward. Those instruments rank countries according to different criteria and at the same time are used by decision makers when devising information and communication policies and allocating resources to implement those policies. Despite their widespread use, current benchmarking and ranking tools have limitations. One of those limitations is that they do not provide adequate support to assess easily and practically national eGovernment back office operation. In this paper, five eGovernment assessment frameworks for computing eGovernment assessment indexes are illustrated and an eGovernment back office capacity assessment framework is proposed which could be applied complementary as a sub-index to existing approaches. Specific measurable dimensions are proposed and analysed.
    Copyright Holder IADIS
    Copyright Year 2017
    Copyright type All rights reserved
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    Created: Thu, 08 Aug 2019, 00:19:04 JST by Mario Peixoto on behalf of UNU EGOV