Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals

Sarantis, Demetrios and Soares, Delfina, "Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals" 6th International Conference on eDemocracy & eGovernment (ICEDEG 2019), Quito, 2019/04/24-26.

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  • Sub-type Conference paper
    Author Sarantis, Demetrios
    Soares, Delfina
    Title Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals
    Event Series International Conference on eDemocracy & eGovernment (ICEDEG)
    Publication Date 2019-06
    Place of Publication New York
    Publisher IEEE
    Pages 120-127
    Title of Event 6th International Conference on eDemocracy & eGovernment (ICEDEG 2019)
    Date of Event 2019/04/24-26
    Place of Event Quito
    Language eng
    Abstract The Internet has become an important source of overall health information and seems to be a common source of information used by patients in the process of decision-making before choosing a health provider. Technology holds enormous potential for improving the operational and administrative efficiency of health sector institutions, improving services, optimizing processes, and building trust between hospitals, patients and other stakeholders. Consequently, there have been increasing calls for evaluating health institutions' websites, as they are widely considered to be the primary platform for interaction with patients. This study, therefore, seeks to contribute to existing knowledge by assessing 18 hospital websites from Portugal. This is particularly important as little is known about the provided services and use of health sector websites. This work applies a four-dimensional assessment tool (HSWAI). The four criteria for determining site development and effectiveness include; Content, Technology, Service and Participation. This study evidences that Portuguese health sector institutions' websites studied are generally effective and sufficient in essential information provision and they also have a modern technical implementation. However, most of the hospital websites reviewed showed deficiencies in most of the indicators related to service provision and patient engagement features.
    UNBIS Thesaurus E-GOVERNMENT
    Keyword health portals
    e-Health services
    website assessment
    instrument
    Copyright Holder IEEE
    Copyright Year 2019
    Copyright type All rights reserved
    ISBN 9781728117041
    DOI 10.1109/ICEDEG.2019.8734321
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    Created: Wed, 07 Aug 2019, 01:31:23 JST by Mario Peixoto on behalf of UNU EGOV