Electronic governance policy measurement, assessment and monitoring: a discussion

Soares, Delfina, Araujo, Wagner and Carvalho, Joana, "Electronic governance policy measurement, assessment and monitoring: a discussion" in ICT Electronic Government 2017: Survey on the use of information and communication technologies in the Brazilian public sector (São Paulo: Grappa Marketing Editorial, 2018), 173-182.

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UNU-EGOV Book Chapters

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  • Author Soares, Delfina
    Araujo, Wagner
    Carvalho, Joana
    Chapter Title Electronic governance policy measurement, assessment and monitoring: a discussion
    Book Title ICT Electronic Government 2017: Survey on the use of information and communication technologies in the Brazilian public sector
    Publication Date 2018-05
    Place of Publication São Paulo
    Publisher Grappa Marketing Editorial
    Start page 173
    End page 182
    Language eng
    por
    Abstract This article presents a brief discussion focused on the measurement, assessment and monitoring of electronic governance (e-governance) in general, and e-governance policies in particular. The discussion is based on findings from studies taking place at the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV), under the research line Managing e-Governance for a Successful Digital Transformation: Planning, Designing, Assessing, and Monitoring. Within the context of this research line, data from both the academic and practitioner communities has been collected and analyzed, related to the e-governance measurement and monitoring area. To date, the research has included: (i) an extensive literature review of 454 articles retrieved from the Scopus4 database concerning e-governance measurement, assessment and monitoring; (ii) an online questionnaire sent to the 193 UN Member States to collect data on existing national e-governance assessment initiatives; and (iii) an email questionnaire sent to the top 10 countries of the UN E-Government Survey 2016 to understand their perception about the value of the international rankings for e-governance policy formulation. The article starts by discussing the importance and complexity of the activity of e-governance assessment and monitoring in general, regarding its different stakeholders and its role in government accountability. It then the focuses specifically on the assessment and monitoring of e-governance policies, considering the representativeness that this subject assumes in the literature and the lack of instruments to perform these assessment initiatives. The article ends with the presentation of the main ideas provided by different countries regarding national and international e-governance evaluation initiatives, particularly the impact that international rankings have on national e-governance policy formulation, adoption and redefinition.
    Copyright Holder Brazilian Network Information Center
    Copyright Year 2018
    Copyright type Creative commons
    ISBN 9788555590610
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    Created: Wed, 07 Aug 2019, 00:53:41 JST by Mario Peixoto on behalf of UNU EGOV