Data Security and Trustworthiness in Online Public Services: An Assessment of Portuguese Institutions

C. Silva, João Marco and Fonte, Vítor, "Data Security and Trustworthiness in Online Public Services: An Assessment of Portuguese Institutions" 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, 2019/04/03-05.

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  • Sub-type Conference paper
    Author C. Silva, João Marco
    Fonte, Vítor
    Title Data Security and Trustworthiness in Online Public Services: An Assessment of Portuguese Institutions
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2019-05
    Place of Publication New York
    Publisher ACM Press
    Pages 348-353
    Title of Event 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019)
    Date of Event 2019/04/03-05
    Place of Event Melbourne
    Language eng
    Abstract Providing public services through the internet is an effective approach towards an encompassing number of citizens being covered by them and for cost reduction. However, the fast development of this area has fostered discussion and legislation regarding information security and trustworthiness. In addition to security mechanisms for data processed and stored internally, service providers must ensure that data exchanged between their servers and citizens are not intercepted or modified when traversing heterogeneous and uncontrolled networks. Moreover, such institutions should provide means enabling the citizen to verify the authenticity of the services offered. In this way, the present work provides a comprehensive overview regarding the security posture of Portuguese public institutions in their online services. It consists of non-invasive robustness evaluation of the deployed solutions for end-to-end data encryption and the correct use of digital certificates. As a result, we provide some recommendations aiming to enhance the current panorama in the majority of the 111 online services considered in this study.
    UNBIS Thesaurus PORTUGAL
    Keyword information security
    digital certificates
    privacy
    SSL/TLS
    Copyright Holder ACM Press
    Copyright Year 2019
    Copyright type All rights reserved
    ISBN 9781450366441
    DOI 10.1145/3326365.3326411
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    Created: Tue, 21 May 2019, 22:25:34 JST by Mario Peixoto on behalf of UNU EGOV