Who Is Measuring What and How in EGOV Domain?

Carvalho, Joana and Soares, Delfina, "Who Is Measuring What and How in EGOV Domain?" EGOV-CeDEM-ePart 2018, Krems, 2018/09/03-05.

Document type:
Conference Publication

  • Sub-type Conference paper
    Author Carvalho, Joana
    Soares, Delfina
    Title Who Is Measuring What and How in EGOV Domain?
    Event Series Proceedings of the 17th IFIP WG 8.5 International Conference, EGOV 2018
    Publication Date 2018-08
    Place of Publication Cham
    Publisher Springer
    Pages 120-131
    Title of Event EGOV-CeDEM-ePart 2018
    Date of Event 2018/09/03-05
    Place of Event Krems
    Language eng
    Abstract Governments around the world have accepted information and communication technology as a facilitator to reform, transform and modernize the governance activity - EGOV. Although EGOV is accepted to bear several benefits, government accountability demands its measurement and assessment for management and improvement. Many tools and instruments have been proposed by researchers for measuring, assessing and monitoring different aspects of EGOV, but their value has not been availed by researchers and practitioners alike. This happens because evaluation tools are dispersed among various sources and there is also no systematized framework to support the analysis and selection of the adequate tool for specific situations. This work intends to answer these issues by characterizing the literature available in the context of EGOV measurement, assessment and monitoring to generate a strong base of knowledge oriented towards the creation of a future catalog of tools and instruments for EGOV evaluation, and to present a conceptual framework to support the choice of an adequate tool from such catalogue.
    Keyword Assessment
    Literature review
    Copyright Holder IFIP International Federation for Information Processing 2018
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9783319986
    DOI 10.1007/978-3-319-98690-6_11
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    Created: Thu, 18 Oct 2018, 00:15:37 JST by Mario Peixoto on behalf of UNU EGOV