Analyzing e-governance assessment initiatives: an exploratory study

Alarabiat, Ayman, Soares, Delfina, Ferreira, Luís and de Sá-Soares, Filipe, "Analyzing e-governance assessment initiatives: an exploratory study" 19th Annual International Conference on Digital Government Research (dg.o 2018), Delft, 2018/05-06/30-01.

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    Author Alarabiat, Ayman
    Soares, Delfina
    Ferreira, Luís
    de Sá-Soares, Filipe
    Title Analyzing e-governance assessment initiatives: an exploratory study
    Event Series Annual International Conference on Digital Government Research (dg.o)
    Publication Date 2018-06
    Place of Publication New York
    Publisher ACM Press
    Pages 10
    Title of Event 19th Annual International Conference on Digital Government Research (dg.o 2018)
    Date of Event 2018/05-06/30-01
    Place of Event Delft
    Language eng
    Abstract This paper presents an exploratory study aimed at identifying, exploring, and analyzing current EGOV assessment initiatives. We do so based on data obtained from a desktop research and from a worldwide questionnaire directed to the 193 countries that are part of the list used by the Statistics Division of the United Nations Department of Economic and Social Affairs (UNDESA). The study analyses 12 EGOV assessment initiatives: a) seven of them are international/regional EGOV assessment initiatives performed by the United Nations (UN), European Union (EU), Waseda-IAC, Organisation for Economic Co-operation and Development (OECD), World Bank (WB), WWW Foundation, and Open Knowledge Network (OKN); b) five of them are country-level EGOV assessment initiatives performed by Norway, Germany, India, Saudi Arabia, and the United Arab Emirates. Further, the study provides general results obtained from a questionnaire with participation from 18 countries: Afghanistan, Angola, Brazil, Cabo Verde, Denmark, Estonia, Finland, Germany, Ghana, Ireland, Latvia, the Netherlands, Norway, Oman, Pakistan, the Philippines, Portugal, and Slovenia. The findings show that there is no shortage of interest in assessing EGOV initiatives. However, the supply side of EGOV initiatives is the dominant perspective being assessed, particularly by regional and international organizations. While there is an increasing interest in assessing the users’ perspective (demand side) by individual countries, such attempts still seem to be at an early stage. Additionally, the actual use and impact of various EGOV services and activities are rarely well identified and measured. This study represents a stepping stone for developing instruments for assessing EGOV initiatives in future works. For the current stage, the study presents several general suggestions to be considered during the assessment process.
    Keyword e-Governance
    Copyright Holder ACM Press
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9781450365
    DOI 10.1145/3209281.3209309
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    Created: Tue, 14 Aug 2018, 19:16:21 JST by Mario Peixoto on behalf of UNU EGOV