Communities of Practice as a tool to support the GCIO function

Paulo Santos, Luís, Nuno Barbosa, Luís, Bessa, Diogo, Martins, Lúcia and Barbosa, Luís, "Communities of Practice as a tool to support the GCIO function" 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.

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  • Sub-type Conference paper
    Author Paulo Santos, Luís
    Nuno Barbosa, Luís
    Bessa, Diogo
    Martins, Lúcia
    Barbosa, Luís
    Title Communities of Practice as a tool to support the GCIO function
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2018-07
    Place of Publication New York
    Publisher ACM Press
    Pages 118-126
    Title of Event 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018)
    Date of Event 2018/04/04-06
    Place of Event Galway
    Language eng
    Abstract A Community of Practice (CoP) allows practitioners of a clearly defined domain to share knowledge, experience, and best practices. It provides a social context for practitioners, often distributed across multiple organizations, and emerged over the last few decades as a fundamental mechanism for knowledge sharing, management, and generation within organizations. Best practices, innovations, and solutions to shared problems first emerge within CoPs. These are, and must be perceived as, an investment in organizations’ future and competitiveness. Establishing a CoP is a straightforward process, the most challenging factor being the recruitment of members to attain critical mass. The challenge is to maintain the CoP active, with members contributing with high quality, innovative content. Increasing a CoP’s medium / long-term survival probabilities requires careful planning to avoid incurring in some well-known pitfalls. This paper proposes and discusses a set of nine guidelines for establishing and maintaining a community of practice within the context of Electronic Governance (EGOV) and Government Chief Information Officers (GCIO). This research was motivated by the initiative of the government of a developing country. Results are based on a review of the relevant literature, together with the detailed analysis of interviews to members or coordinators of large communities of practice. This analysis was further validated against the opinions of public servants directly involved on EGOV-GCIO-related functions during two focus groups meetings.
    UNBIS Thesaurus GUIDELINES
    Keyword Communities of practice
    Government Chief Information Officers
    Copyright Holder ACM Press
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9781450354219
    DOI 10.1145/3209415.3209507
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    Created: Wed, 08 Aug 2018, 19:59:57 JST by Mario Peixoto on behalf of UNU EGOV