Collaborative Information Seeking through Social Media Updates in Real-Time

Bhat, Karthik, Moreno, Andrés and Best, Michael L., "Collaborative Information Seeking through Social Media Updates in Real-Time" 2018 Conference on Human Information Interaction & Retrieval (CHIIR '18), New Brunswick, 2018/03/11-15.

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  • Sub-type Conference paper
    Author Bhat, Karthik
    Moreno, Andrés
    Best, Michael L.
    Title Collaborative Information Seeking through Social Media Updates in Real-Time
    Event Series Conference on Human Information Interaction & Retrieval
    Publication Date 2018-03-01
    Place of Publication New York
    Publisher ACM
    Pages 221-224
    Title of Event 2018 Conference on Human Information Interaction & Retrieval (CHIIR '18)
    Date of Event 2018/03/11-15
    Place of Event New Brunswick
    Language eng
    Abstract This paper describes co-located collaborative information seeking in the context of the Social Media Tracking Centre (SMTC) in Ghana. The SMTC was operational for three days during the Presidential elections in Dec 2016. The SMTC»s role was to collaboratively find and verify novel, actionable, and relevant information on social media and escalate it to the authorities to use that information to ensure a transparent and peaceful election process. We performed a qualitative analysis of semi-structured interviews with the volunteers at the SMTC as well as its managing team. We present, in this paper, the importance of volunteer motivation and co-location in the success of the SMTC, as well as the users» feedback on the collaborative tool, informing future design, derived from our analysis.
    Keyword Aggie
    Co-location
    Collaborative information seeking
    Crisis monitoring
    Motivation
    Social media monitoring
    Copyright Holder ACM
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9781450349253
    DOI 10.1145/3176349.3176869
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    Created: Thu, 12 Apr 2018, 11:53:05 JST by Marcovecchio, Ignacio on behalf of UNU CS