Collaborative Information Seeking through Social Media Updates in Real-Time
Bhat, Karthik, Moreno, Andrés and Best, Michael L., "Collaborative Information Seeking through Social Media Updates in Real-Time" 2018 Conference on Human Information Interaction & Retrieval (CHIIR '18), New Brunswick, 2018/03/11-15.
Document type:
Conference Publication
Collection:
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Sub-type Conference paper Author Bhat, Karthik
Moreno, Andrés
Best, Michael L.Title Collaborative Information Seeking through Social Media Updates in Real-Time Event Series Conference on Human Information Interaction & Retrieval Publication Date 2018-03-01 Place of Publication New York Publisher ACM Pages 221-224 Title of Event 2018 Conference on Human Information Interaction & Retrieval (CHIIR '18) Date of Event 2018/03/11-15 Place of Event New Brunswick Language eng Abstract This paper describes co-located collaborative information seeking in the context of the Social Media Tracking Centre (SMTC) in Ghana. The SMTC was operational for three days during the Presidential elections in Dec 2016. The SMTC»s role was to collaboratively find and verify novel, actionable, and relevant information on social media and escalate it to the authorities to use that information to ensure a transparent and peaceful election process. We performed a qualitative analysis of semi-structured interviews with the volunteers at the SMTC as well as its managing team. We present, in this paper, the importance of volunteer motivation and co-location in the success of the SMTC, as well as the users» feedback on the collaborative tool, informing future design, derived from our analysis. Keyword Aggie
Co-location
Collaborative information seeking
Crisis monitoring
Motivation
Social media monitoringCopyright Holder ACM Copyright Year 2018 Copyright type All rights reserved ISBN 9781450349253 DOI 10.1145/3176349.3176869 -
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