From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment
Sarantis, Demetrios and Soares, Delfina, "From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment" IFIP EGOV-ePart 2017, Saint Petersburg, 2017/09/04-07.
Document type:
Conference Publication
Collection:
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Sub-type Conference paper Author Sarantis, Demetrios
Soares, DelfinaTitle From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment Event Series Proceedings of the 16th IFIP WG 8.5 International Conference, EGOV 2017 Publication Date 2017-09 Place of Publication Cham Publisher Springer International Publishing AG Pages 128-141 Title of Event IFIP EGOV-ePart 2017 Date of Event 2017/09/04-07 Place of Event Saint Petersburg Language eng Abstract Health sector institutions’ websites need to act as effective web resources of information and interactive communication mediums to address the versatile demands of their multiple stakeholders. Academic and practitioner interest in health sector website assessment has considerably risen in recent years. This can be seen by the number of papers published in journals. The purpose of this paper is twofold to further establish the field. First, it offers a literature re-view on hospitals’ websites assessment. Second, it offers a conceptual framework to address the website assessment issue in health sector. The proposed assessment framework focuses on four main criteria: content, technology, services, and participation being evaluated by the use of several indicators. Academics, hospital practitioners, public officials and users will find the review and the framework useful, as they outline major lines of research in the field and a method to assess health institution websites. Keyword eGovernment
eHealth
assessment frameworkCopyright Holder IFIP International Federation for Information Processing Copyright Year 2017 Copyright type All rights reserved DOI 10.1007/978-3-319-64677-0_11 -
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