From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment

Sarantis, Demetrios and Soares, Delfina, "From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment" IFIP EGOV-ePart 2017, Saint Petersburg, 2017/09/04-07.

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Conference Publication
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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Sarantis, Demetrios
    Soares, Delfina
    Title From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment
    Event Series Proceedings of the 16th IFIP WG 8.5 International Conference, EGOV 2017
    Publication Date 2017-09
    Place of Publication Cham
    Publisher Springer International Publishing AG
    Pages 128-141
    Title of Event IFIP EGOV-ePart 2017
    Date of Event 2017/09/04-07
    Place of Event Saint Petersburg
    Language eng
    Abstract Health sector institutions’ websites need to act as effective web resources of information and interactive communication mediums to address the versatile demands of their multiple stakeholders. Academic and practitioner interest in health sector website assessment has considerably risen in recent years. This can be seen by the number of papers published in journals. The purpose of this paper is twofold to further establish the field. First, it offers a literature re-view on hospitals’ websites assessment. Second, it offers a conceptual framework to address the website assessment issue in health sector. The proposed assessment framework focuses on four main criteria: content, technology, services, and participation being evaluated by the use of several indicators. Academics, hospital practitioners, public officials and users will find the review and the framework useful, as they outline major lines of research in the field and a method to assess health institution websites.
    Keyword eGovernment
    eHealth
    assessment framework
    Copyright Holder IFIP International Federation for Information Processing
    Copyright Year 2017
    Copyright type All rights reserved
    DOI 10.1007/978-3-319-64677-0_11
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    Created: Thu, 21 Sep 2017, 01:13:35 JST by Mario Peixoto on behalf of UNU EGOV