Research Gaps on Public Service Delivery
Lopes, Nuno, Soares, Delfina S., Nielsen, Morten M. and Tavares, António, "Research Gaps on Public Service Delivery" 10th International Conference on Theory and Practice of Electronic Governance (ICEGOV2017), New Delhi, 2017/03/07-09.
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http://dl.acm.org/citation.cfm?id=3047388&CFID=946326459&CFTOKEN=73693647 Link to paper on ACM Digital Library
http://dx.doi.org/10.1145/3047273.3047388 Full text from publisher -
Sub-type Conference paper Author Lopes, Nuno
Soares, Delfina S.
Nielsen, Morten M.
Tavares, AntónioTitle Research Gaps on Public Service Delivery Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV) Publication Date 2017-05 Place of Publication New York Publisher ACM Press Pages 465-474 Title of Event 10th International Conference on Theory and Practice of Electronic Governance (ICEGOV2017) Date of Event 2017/03/07-09 Place of Event New Delhi Language eng Abstract This paper follows the research framework for context-specific public service delivery presented at ICEGOV 2016. The research has been conducted at the UNU-EGOV unit during the last year. The paper presents the research landscape for ICT enabled public service delivery scientific and policy literature. The findings are analyzed and presented in a conceptual framework allowing us to identify the core dimensions and sub-dimensions of public service delivery. The paper concludes by outlining the research gaps identified by the study and a series of policy recommendations to enhance public service delivery. The results showed that the Innovation and Evaluation dimensions and their sub-dimensions, Innovating Public Procurement, Collective Learning and Intelligent, Evidence-Based Policy Making and Social Media Impact are the areas with less investigation. Keyword Policy-Driven Electronic Governance
Context-specific Public
Dimensions
Research Gaps
Recommendations
Public ServiceCopyright Holder ACM Press Copyright Year 2017 Copyright type All rights reserved ISBN 9781450348 DOI 10.1145/3047273.3047388 -
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