WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election

Moreno, Andrés, Garrison, Philip and Bhat, Karthik, "WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election" 14th International Conference on Information Systems for Crisis Response and Management, Albi, 2017/05/21-24.

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  • Sub-type Conference paper
    Author Moreno, Andrés
    Garrison, Philip
    Bhat, Karthik
    Title WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election
    Event Series International Conference on Information Systems for Crisis Response And Management
    Publication Date 2017-05-24
    Pages 11
    Title of Event 14th International Conference on Information Systems for Crisis Response and Management
    Date of Event 2017/05/21-24
    Place of Event Albi
    Language eng
    Abstract Mobile Instant Messaging platforms like WhatsApp are becoming increasingly popular. They have expanded access to digital text, audio, picture, and video messaging. Integrating them into existing crisis monitoring and response platforms and workflows can help reach a wider population. This paper describes a first attempt to integrate WhatsApp into Aggie, a social media aggregating and monitoring platform. We report on the deployment of this integration during Ghana’s 2016 election, along with Twitter, Facebook, and RSS. The WhatsApp messages collected by Aggie during the election improved the effectiveness of the monitoring efforts. Thanks to these messages, more incidents were found and escalated to the Electoral Commission and security forces. From interviews with people involved in monitoring and response, we found that the WhatsApp integration helped their coordination and monitoring activities.
    UNBIS Thesaurus GHANA
    Keyword Social media analysis
    Election monitoring
    Crisis prevention
    WhatsApp
    Mobile instant messaging
    Copyright Holder The Authors
    Copyright Year 2017
    Copyright type Creative commons
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    Created: Tue, 06 Jun 2017, 18:02:35 JST by Marcovecchio, Ignacio on behalf of UNU CS