Evaluating a Mobile Visualization System for Service Delivery Problems in Developing Countries

Thinyane, Hannah, Sieborger, Ingrid and Reynell, Edward, "Evaluating a Mobile Visualization System for Service Delivery Problems in Developing Countries" IST-Africa 2017 Conference, Windhoek, 2017/05/31-2017/06/02.

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Conference Publication
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UNU in Macau Conference Papers

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  • Sub-type Conference paper
    Author Thinyane, Hannah
    Sieborger, Ingrid
    Reynell, Edward
    Title Evaluating a Mobile Visualization System for Service Delivery Problems in Developing Countries
    Event Series IST-Africa
    Publication Date 2017-05-31
    Place of Publication Dublin
    Publisher IIMC International Information Management Corporation Ltd
    Pages 8
    Title of Event IST-Africa 2017 Conference
    Date of Event 2017/05/31-2017/06/02
    Place of Event Windhoek
    Language eng
    Abstract MobiSAM is a project aimed to increase citizen participation in local government using mobile devices in order to further the reach and usefulness of the Social Accountability Monitoring (SAM) methodology to ordinary citizens. The project began in 2011 and there have been a number of HCI interventions over the years that have been undertaken to inform the design and subsequent redesign of the system based on the results of a number of evaluations. This paper begins by discussing the interaction design lifecycle model, illustrating how the different interventions were undertaken as part of the cycles that have been involved to date. It then provides details on two such interventions: an evaluation of the navigation and visualization aspects of the MobiSAM client application; and the evaluation of a streamlined app aimed to simplify the process of reporting problems with service.
    UNBIS Thesaurus EVALUATION
    Keyword User study
    Mobile phone
    Citizen participation
    Copyright Holder The Authors
    Copyright Year 2017
    Copyright type All rights reserved
    ISBN 9781905824564
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    Created: Tue, 06 Jun 2017, 15:13:17 JST by Marcovecchio, Ignacio on behalf of UNU CS