Electronic Governance for Context-Specific Public Service: a Survey of the Literature
Tavares, António, Soares, Delfina S. and Estevez, Elsa, "Electronic Governance for Context-Specific Public Service: a Survey of the Literature" 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV2016), Montevideo, 2016/03/01-03.
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http://dl.acm.org/citation.cfm?id=2910110&CFID=854164776&CFTOKEN=33720414 Link
http://dx.doi.org/10.1145/2910019.2910110 Full text from publisher -
Sub-type Conference paper Author Tavares, António
Soares, Delfina S.
Estevez, ElsaTitle Electronic Governance for Context-Specific Public Service: a Survey of the Literature Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV) Publication Date 2016-03 Place of Publication New York Publisher ACM Press Pages 135-138 Title of Event 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV2016) Date of Event 2016/03/01-03 Place of Event Montevideo Language eng Abstract Based on the latest trends of government digitization efforts, this paper presents a survey of the literature illustrating how governments are using Information and Communication Technologies (ICT) to deliver public services pursuing concrete development goals and taking into account specific needs of the local context. Based on the survey, we illustrate examples of context-specific public service delivery and propose a research framework to guide future research on the area. The relevance of this work relies on the latest commitment of governments to pursue the 2030 development agenda, since the framework provides a roadmap to further investigate how to locally design public services to achieve sustainable development goals leveraging on ICT. Keyword Policy-Driven Electronic Governance
Context-Specific Public Services Delivery
Sustainable Development GoalsCopyright Holder ACM Press Copyright Year 2016 Copyright type All rights reserved ISBN 9781450336 DOI 10.1145/2910019.2910110 -
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