Planning for e-government: a service-oriented agency survey

Estevez, Elsa, Janowski, Tomasz and Ojo, Adegboyega, "Planning for e-government: a service-oriented agency survey" IADIS International Conference: e-Society 2005, Qawra, 2005.

Document type:
Conference Publication

  • Sub-type Conference paper
    Author Estevez, Elsa
    Janowski, Tomasz
    Ojo, Adegboyega
    Title Planning for e-government: a service-oriented agency survey
    Publication Date 2005
    Place of Publication Qawra
    Publisher IADIS
    Pages 15
    Title of Event IADIS International Conference: e-Society 2005
    Date of Event 2005
    Place of Event Qawra
    Language eng

    We present a service-oriented survey for government agencies and its applications to e-governmentplanning. The survey documents for each agency its mission, structure, resources, on-line presenceand perceptions about e-government. It considers all kinds of interactions within the agency (unit-to-unit), within the government (agency-to-agency) and between government and non-governmententities (government-to-citizen, government-to-businesses, etc.) as services. We explore various usesof this survey such as: identifying key agencies and possible agency alliances, recognizing sharableresources for e-government, discovering opportunities for new e-services, formulating commoninfrastructure and staff training needs, and supporting the drafting of government-wide strategies fore-government. The survey has been applied and tested through a comprehensive analysis of the publicadministration system in Macao, China.

    Copyright Holder IADIS
    Copyright Year 2005
    Copyright type All rights reserved
    ISBN 9728939035
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    Created: Thu, 25 Jun 2015, 10:39:45 JST