Software infrastructure for e-government: e-appointment service

Douwe, Vincent, Estevez, Elsa, Ojo, Adegboyega and Janowski, Tomasz, "Software infrastructure for e-government: e-appointment service" Proceedings of the 2nd International conference on u- and e-Service, Science and Technology, Jeju, 2009.

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  • Sub-type Conference paper
    Author Douwe, Vincent
    Estevez, Elsa
    Ojo, Adegboyega
    Janowski, Tomasz
    Title Software infrastructure for e-government: e-appointment service
    Publication Date 2009
    Place of Publication Jeju
    Publisher Springer
    Pages 11
    Title of Event Proceedings of the 2nd International conference on u- and e-Service, Science and Technology
    Date of Event 2009
    Place of Event Jeju
    Language eng
    Abstract

    E-Appointment services could be considered as simple solutions providing significant benefits for improving the accessibility and efficiency for delivering public services requiring face-to-face interactions. Given the high number of services requiring appointment scheduling across government, a government-wide approach which provides e-appointment service as part of a software infrastructure for e-Government is clearly appealing over agency-specific solutions. The paper presents a case study of a one-stop e-Appointment service proposed as part of software infrastructure for e-Government. Relying on appointment-related information maintained by individual agencies, the service enables applicants to seamlessly arrange appointments to visit government agencies or centers providing public services through the one-stop government portal. We define a generic business process underpinning the delivery of one-stop e-Appointment service, propose an approach for implementing each of the business process steps, and present a concrete software solution to support the process. In addition, the paper discusses how the proposed solution addresses some of the challenges identified for delivering the service as part of software infrastructure for e-Government.

    Copyright Holder Springer
    Copyright Year 2009
    Copyright type All rights reserved
    ISBN 9783642105791
    DOI 10.1007/978-3-642-10580-7_20
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    Created: Thu, 25 Jun 2015, 10:40:01 JST