Co-Creation in the Public Sector: Challenges and lessons learned

Edelmann, Noella and Lameiras, Mariana (2025). Co-Creation in the Public Sector: Challenges and lessons learned. UNU-EGOV Policy Briefs. United Nations University Operating Unit on Policy Driven Eletronic Governance (UNU-EGOV).

Document type:
Report
Collection:
UNU-EGOV Policy Briefs

Metadata
Documents
Versions
Statistics
  • Attached Files (Some files may be inaccessible until you login with your UNU Collections credentials)
    Name Description MIMEType Size Downloads
    PolicyBrief_N7_UNUEGOV.pdf PolicyBrief_N7_UNUEGOV.pdf application/pdf 103.09KB
  • Subtitle Policy Brief No. 7, 2025
    Sub-type Policy brief
    Author Edelmann, Noella
    Lameiras, Mariana
    Title Co-Creation in the Public Sector: Challenges and lessons learned
    Series Title UNU-EGOV Policy Briefs
    Publication Date 2025
    Place of Publication Guimarães
    Publisher United Nations University Operating Unit on Policy Driven Eletronic Governance (UNU-EGOV)
    Pages IV, 4
    Language eng
    Abstract The transformation of public administrations towards collaborative, holistic, and sustainable governance includes investing in public services that increase the value for citizens and businesses while also responding to users’ needs. Rather than viewing public goods as exclusively government-provided or believing that public-private competition automatically improves service quality and cost, collaborative governance creates partnerships between public institutions and other stakeholders [1]. It implies establishing new organisational practices and routines, such as involving state, market, and societal actors who contribute their own resources and competencies. Co-creation is a collaborative practice, a key component in the European public sector’s policy-making and service design, endorsed by directives such as the Berlin Declaration. This approach to governance, which engages diverse stakeholders both within and outside traditional institutions, can be widely applied to public administration - particularly in developing strategies and policies to address complicated challenges [1]. It has many benefits, such as contributing to higher service quality, delivery and efficiency, and enlarged opportunities for participation and enhancing the quality of information the organisation provides. Ultimately, co-creation aims to lead to improved user satisfaction with public services. Yet, co-creation also faces significant challenges, such as changes in organisational culture and attitudes towards external involvement and the need to effectively address ethical issues that might arise from co-creation processes and outcomes [2].
    Keyword Co-creation
    Sustainability
    Public Sector
    Stakeholders
    Copyright Holder United Nations University Operating Unit on Policy Driven Eletronic Governance (UNU-EGOV)
    Copyright Year 2025
    Copyright type Creative commons
  • Versions
    Version Filter Type
  • Citation counts
    Google Scholar Search Google Scholar
    Access Statistics: 0 Abstract Views, 0 File Downloads  -  Detailed Statistics
    Created: Wed, 12 Mar 2025, 23:43:02 JST by Diogo Ruao on behalf of UNU EGOV