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Belo, Orlando, Faria, José Luis, Ribeiro, António Nestor, Oliveira, Bruno and Santos, Vasco, "Modeling e-government processes using YAWL: half-way towards their effective real implementation" Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014), Guimarães, 2014/10/27-30. 189