Information technology and public service delivery

Yildiz, Mete, Tetley-Brown, Lucille and Makpor, Mercy, "Information technology and public service delivery" in Handbook of Public Service Delivery (Cheltenham, UK: Edward Elgar, 2024), 203-220.

Document type:
Book Chapter
Collection:
UNU-EGOV Book Chapters

Metadata
Documents
Links
Versions
Statistics
  • Attached Files (Some files may be inaccessible until you login with your UNU Collections credentials)
    Name Description MIMEType Size Downloads
    Public-Service-Delivery-Chapter-Preprint-180724.pdf Public-Service-Delivery-Chapter-Preprint-180724.pdf application/pdf 651.16KB
  • Author Yildiz, Mete
    Tetley-Brown, Lucille
    Makpor, Mercy
    Chapter Title Information technology and public service delivery
    Book Title Handbook of Public Service Delivery
    Publication Date 2024
    Place of Publication Cheltenham, UK
    Publisher Edward Elgar
    Start page 203
    End page 220
    Language eng
    Abstract Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field. Expert contributors analyze the evolution of theoretical approaches and best practices for public service delivery in light of fundamental changes to the socio-political and cultural environment. Tracing connections between different aspects, they illustrate the flexible, collaborative and innovative modes of delivery that are supplementing traditional centralized models. Chapters investigate how to manage important considerations including citizen expectations, economic efficiency, democratic accountability and limitations on capacity. Ultimately, the Handbook demonstrates that in order to be effective, public service delivery must be adapted to specific local and national contexts. Examining both the theory and practice of public service delivery, this Handbook is an essential resource for students and scholars in public administration and management, public sector economics and public policy. It will also be of great use to professionals in government and NGOs seeking to optimize public service delivery.
    Keyword Public Service Delivery
    Information Technology
    Digital Governance
    E-Government
    Artificial Intelligence
    Blockchain in Government
    Citizen Participation
    Data and Public Services
    Digital Transformation
    Open Government Data
    Smart Cities
    Copyright Holder Edward Elgar Publishing Ltd.
    Copyright Year 2024
    Copyright type All rights reserved
    ISBN 9781035315307
    DOI 10.4337/9781035315314
  • Versions
    Version Filter Type
  • Citation counts
    Google Scholar Search Google Scholar
    Access Statistics: 65 Abstract Views, 33 File Downloads  -  Detailed Statistics
    Created: Mon, 09 Sep 2024, 19:22:10 JST by Diogo Ruao on behalf of UNU EGOV