Digital Transformation, Governance, and Coordination in Times of Crisis: An Analysis of Australia, Denmark, and the Republic of Korea

Meyerhoff Nielsen, Morten and Jordanoski, Zoran, (2023). Digital Transformation, Governance, and Coordination in Times of Crisis: An Analysis of Australia, Denmark, and the Republic of Korea. Association for Computing Machinery, 4(4), 1-20

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    Author Meyerhoff Nielsen, Morten
    Jordanoski, Zoran
    Title Digital Transformation, Governance, and Coordination in Times of Crisis: An Analysis of Australia, Denmark, and the Republic of Korea
    Appearing in Association for Computing Machinery
    Volume 4
    Issue No. 4
    Publication Date 2023-12-07
    Place of Publication New York
    Publisher Association for Computing Machinery
    Start page 1
    End page 20
    Language eng
    Abstract Australia, Denmark, and the Republic of Korea are front-runners in the public sector use of Information Communication Technology (ICT) globally, resulting in a high degree of digitisation of public services production and delivery. While a multitude of factors may account for their successes, what is the role played by their strategic approach to governance and inter-governmental cooperation? How have their approaches to governance and multi-stakeholder cooperation influenced the success of their digital transformation, boosted innovation, and enabled them to rapidly respond to the pandemic crisis? The article's initial findings support past academic observations emphasising that the successful digital transformation of the public sector largely depends on strategic focus, a strong governance model, and a high level of intergovernmental cooperation. The analysis finds strong evidence that their existing governance and intergovernmental cooperation frameworks, in combination with their established service production and delivery ecosystems, have allowed the three countries to move towards real user-centric, integrated service production and delivery prior to the COVID-19 pandemic. The analysis also finds evidence of a relatively high level of public sector business continuity for service production and delivery in light of the COVID-19 pandemic and associated restrictions on mobility.
    Keyword Digital Transformation
    Governance
    Coordination
    Crisis Management
    Australia
    Denmark
    Republic of Korea
    E-Governance
    Comparative Analysis
    Public Administration
    Policy Implementation
    Technology Impact
    Copyright Holder Association for Computing Machinery
    Copyright Year 2023
    Copyright type Creative commons
    ISSN 26390175
    DOI 10.1145/3636548
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    Created: Wed, 03 Jan 2024, 23:58:20 JST by Diogo Ruao on behalf of UNU EGOV