Case studies on digital transformation of social security administration and services: Case Study France

Ben Dhaou, Soumaya, Jordanoski, Zoran and Meyerhoff Nielsen, Morten (2023). Case studies on digital transformation of social security administration and services: Case Study France. International Labour Organization.

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  • Sub-type Research report
    Author Ben Dhaou, Soumaya
    Jordanoski, Zoran
    Meyerhoff Nielsen, Morten
    Title Case studies on digital transformation of social security administration and services: Case Study France
    Publication Date 2023-04
    Place of Publication Geneva
    Publisher International Labour Organization
    Pages IV; 28
    Language eng
    Abstract This case study on the digital transformation of social security administration and services in France consists of seven parts: - The context of France, digitisation and social security. - Governance, intergovernmental collaboration and coordination in relation to technology in the digital transformation of social security and social assistance. - Legal and regulatory framework, standards relating to the digital transformation of the social security and social assistance. - Front-end service delivery ecosystem for social security administration and services in France. - Back-end service production ecosystem for social security administration and services in France. Skills and capabilities within social security entities and for social security clients and customers. - Expanding coverage. The case concludes by summarising lessons learned from the French experience. The specific aim links to core research questions and draft questions to guide the case survey and /or interviews are outlined for each section of the case study.
    UNBIS Thesaurus FRANCE
    Keyword case study
    digital transformation
    social security
    Copyright Holder International Labour Organization
    Copyright Year 2023
    Copyright type Creative commons
    ISBN 9789220385289
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    Created: Tue, 25 Jul 2023, 23:37:26 JST by Mario Peixoto on behalf of UNU EGOV