Case studies on digital transformation of social security administration and services: Case Study France
Ben Dhaou, Soumaya, Jordanoski, Zoran and Meyerhoff Nielsen, Morten (2023). Case studies on digital transformation of social security administration and services: Case Study France. International Labour Organization.
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Sub-type Research report Author Ben Dhaou, Soumaya
Jordanoski, Zoran
Meyerhoff Nielsen, MortenTitle Case studies on digital transformation of social security administration and services: Case Study France Publication Date 2023-04 Place of Publication Geneva Publisher International Labour Organization Pages IV; 28 Language eng Abstract This case study on the digital transformation of social security administration and services in France consists of seven parts: - The context of France, digitisation and social security. - Governance, intergovernmental collaboration and coordination in relation to technology in the digital transformation of social security and social assistance. - Legal and regulatory framework, standards relating to the digital transformation of the social security and social assistance. - Front-end service delivery ecosystem for social security administration and services in France. - Back-end service production ecosystem for social security administration and services in France. Skills and capabilities within social security entities and for social security clients and customers. - Expanding coverage. The case concludes by summarising lessons learned from the French experience. The specific aim links to core research questions and draft questions to guide the case survey and /or interviews are outlined for each section of the case study. UNBIS Thesaurus FRANCE Keyword case study
digital transformation
social securityCopyright Holder International Labour Organization Copyright Year 2023 Copyright type Creative commons ISBN 9789220385289 -
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