Decolonizing e-government benchmarking

Przeybilovicz, Erico, Cunha, Maria Alexandra and Maia Ribeiro, Manuella, "Decolonizing e-government benchmarking" 24th Annual International Conference on Digital Government Research (dg.o 2023), Gdańsk, 2023/07/11-14.

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Conference Publication

  • Sub-type Conference paper
    Author Przeybilovicz, Erico
    Cunha, Maria Alexandra
    Maia Ribeiro, Manuella
    Title Decolonizing e-government benchmarking
    Event Series Annual International Conference on Digital Government Research (dg.o)
    Publication Date 2023-07
    Place of Publication New York
    Publisher ACM
    Pages 570-582
    Title of Event 24th Annual International Conference on Digital Government Research (dg.o 2023)
    Date of Event 2023/07/11-14
    Place of Event Gdańsk
    Language eng
    Abstract Digital government can act as an enabler of sustainability, equity and social inclusion and represents a cross-cutting objective across several SDGs. This paper seeks to further the discussion on egovernment benchmarking due to the proliferation of different models and measures. The literature on the subject shows the need to pay continuous and careful attention to how we should understand and study the measurement of e-government development [39]. Mainly because the extensive use of benchmarks by large and important organizations (United Nations, European Union, World Bank, OECD) and international companies have influenced ’what it is important to measure’, this ends up steering the government’s efforts in a particular direction. At the same time, the models and indicators used to assess e-government need to be sensitive to the regional and local context and the purpose of public administration to provide better services and generate public value. We present the results of research conducted in Brazil to identify the online presence of municipalities and contribute to measuring electronic government’s progress at the local level based on the Local Online Service Index methodology. The research’s main objectives were to understand Brazilian municipalities’ online presence and evaluate their online portals regarding technological resources, content and service provision, and local participation and engagement mechanisms. Based on the experience of applying the LOSI in Brazil, we sought to discuss e-government benchmarking from a decolonization perspective [25], theoretically questioning how it is possible and why it is important to include local perspectives in global benchmarking models.
    Keyword benchmarking
    Global South
    Copyright Holder ACM
    Copyright Year 2023
    Copyright type All rights reserved
    ISBN 9798400708374
    DOI 10.1145/3598469.3598534
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    Created: Tue, 25 Jul 2023, 19:59:02 JST by Mario Peixoto on behalf of UNU EGOV