Local e-Government Development: Results of an international survey

Sarantis, Demetrios, Soares, Delfina, Susar, Deniz and Aquaro, Vincenzo, "Local e-Government Development: Results of an international survey" 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2022), Guimarães, 2022/10/04-07.

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    Author Sarantis, Demetrios
    Soares, Delfina
    Susar, Deniz
    Aquaro, Vincenzo
    Title Local e-Government Development: Results of an international survey
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2022-11
    Place of Publication New York
    Publisher Association for Computing Machinery
    Pages 391-396
    Title of Event 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2022)
    Date of Event 2022/10/04-07
    Place of Event Guimarães
    Language eng
    Abstract There has been rapid progress in local government websites, especially in terms of services provision and resident engagement. The assessment of local government websites can help to ameliorate effectiveness of municipality services and be used as a mechanism to understand the critical needs of residents. To this end, our research is focused on assessing features of local e-Government development in some of the largest cities worldwide based on their responses to a questionnaire. The findings are discussed suggesting possible ways to improve the level of local e-Government development. An examination of responses for 42 cities reveals that e-Government is prominently practiced. The results indicate that local governments organise their web presence and service provision applying a variety of e-Government strategies based on their needs and priorities. They mainly align with the national legislation covering e-Government regulations. Online services provision, usage and citizens’ satisfaction need more systematisation. Social media platforms are tools with an increasing application perspective, especially in residents’ engagement in decision-making. COVID-19 initiatives provided a pathway on how to apply technologies, in a relatively short time period, facing critical situations. Emerging technologies provide tools that can be used to solve critical urban problems. Finally, the present study contributes towards an ongoing discussion for the development of a common worldwide assessment scheme that would measure the level and sophistication of local government digital development.
    UNBIS Thesaurus LOCAL GOVERNMENT
    EVALUATION
    E-GOVERNMENT
    Keyword Digital Government
    Municipality
    Copyright Holder Association for Computing Machinery
    Copyright Year 2022
    Copyright type All rights reserved
    ISBN 9781450396356
    DOI 10.1145/3560107.3560167
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    Created: Wed, 30 Nov 2022, 23:50:50 JST by Mario Peixoto on behalf of UNU EGOV