Assessing the State of E-governance Responsiveness at Local Level: A Case Study of 1st Level Administrative Units of India, Nepal and Bhutan

Khan, Saima and Zaber, Moinul, "Assessing the State of E-governance Responsiveness at Local Level: A Case Study of 1st Level Administrative Units of India, Nepal and Bhutan" 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2022), Guimarães, 2022/10/04-07.

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  • Sub-type Conference paper
    Author Khan, Saima
    Zaber, Moinul
    Title Assessing the State of E-governance Responsiveness at Local Level: A Case Study of 1st Level Administrative Units of India, Nepal and Bhutan
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2022-11
    Place of Publication New York
    Publisher Association for Computing Machinery
    Pages 381-390
    Title of Event 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2022)
    Date of Event 2022/10/04-07
    Place of Event Guimarães
    Language eng
    Abstract This paper aims to contribute through adapting widely accepted models to ascertain compare and comment on state-level local governments in selected South Asian countries- India, Nepal, and Bhutan. We aim to portray the disparities among the local governments and emphasize the importance of national surveys. The websites that governments host to describe and host various services are a potent source of data. Scrutinizing the state of the websites systematically should therefore help countries to assess, monitor, compare and plan for improvement. UNs’ EGDI survey and LOSI helps to assess and compare the countries in terms of their web presence and helps to ascertain their e-governance maturity levels. However, these indicators do not cater to find the disparities among the local governments of a country. We have adopted the UNs’ e-government model and designed a unique questionnaire to ascertain the disparity. We find that even though the countries have progressed at the national level there are disparities among the local governments. Based on our findings we have formulated some recommendations for the countries to adopt and ensure the gap between the laggers and the leaders reduces.
    UNBIS Thesaurus LOCAL GOVERNMENT
    E-GOVERNMENT
    Keyword E-governance
    1st level administrative units
    Copyright Holder Association for Computing Machinery
    Copyright Year 2022
    Copyright type All rights reserved
    ISBN 9781450396356
    DOI 10.1145/3560107.3560166
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    Created: Wed, 30 Nov 2022, 02:01:45 JST by Mario Peixoto on behalf of UNU EGOV