The influence of operational excellence on the culture and agility of organizations: evidence from industry
M. Carvalho, André, Sampaio, Paulo, Rebentisch, Eric and Saraiva, Pedro, (2021). The influence of operational excellence on the culture and agility of organizations: evidence from industry. International Journal of Quality & Reliability Management, 38(7), 1520-1549
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Article
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Sub-type Journal article Author M. Carvalho, André
Sampaio, Paulo
Rebentisch, Eric
Saraiva, PedroTitle The influence of operational excellence on the culture and agility of organizations: evidence from industry Appearing in International Journal of Quality & Reliability Management Volume 38 Issue No. 7 Publication Date 2021 Place of Publication Bingley Publisher Emerald Publishing Limited Start page 1520 End page 1549 Language eng Abstract This article offers a novel approach that brings together management, engineering and organizational behavior. It focuses on the understanding of organizational dynamics in an era of technological change, upholding the importance of organizational agility and of the cultural paradigm in the management of organizations. Design/methodology/approach In this work, the authors present the conclusions from a set of studies carried out in organizations operating in technical and technological industries. The authors assessed the capabilities of these organizations in terms of operational excellence maturity and its impact on the organizational culture and organizational agility. Findings Results show the importance of operational excellence either in developing or expanding organizational agility capabilities while reinforcing the cruciality of an excellence-oriented culture to sustain these efforts over time. Originality/value Increasingly unstable business environments have led to a growing interest in how to develop and maintain operational excellence in the face of continued and disruptive change. However, this interest has, so far, been advanced with little empirical evidence to support the corresponding predictions. This work offers the first practical evidence that continued focus and optimization of operations, with the right cultural alignment, helps organizations survive and thrive in increasingly volatile, uncertain, complex and ambiguous environments. Keyword Operational excellence
Quality management
Organizational agilityCopyright Holder Emerald Publishing Limited Copyright Year 2020 Copyright type All rights reserved ISSN 0265-671X DOI 10.1108/IJQRM-07-2020-0248 -
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