E-government maturity models: more of the same?

Kawashita, Ilka, Baptista, Ana Alice and Soares, Delfina, "E-government maturity models: more of the same?" 7th International Conference on eDemocracy & eGovernment (ICEDEG 2020), Buenos Aires, 2020/04/22-24.

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  • Sub-type Conference paper
    Author Kawashita, Ilka
    Baptista, Ana Alice
    Soares, Delfina
    Title E-government maturity models: more of the same?
    Event Series International Conference on eDemocracy & eGovernment (ICEDEG)
    Publication Date 2020-07
    Place of Publication New York
    Publisher IEEE
    Pages 58-66
    Title of Event 7th International Conference on eDemocracy & eGovernment (ICEDEG 2020)
    Date of Event 2020/04/22-24
    Place of Event Buenos Aires
    Language eng
    Abstract As e-government initiatives progressed, several models for measuring e-government maturity were proposed. Many are stage models based on the Capability Maturity Model (CMM) in which e-government maturity is conceptualized as stages of growth that evolve over time. The paper aims to investigate if e-government stage maturity models measure the use and usefulness of e-government. A meta-synthesis technique was used to compare and contrast 11 meta-models (models derived from other models), at the stage level, for their perspectives, concepts, metaphors, and their similarities and differences. We found that although models use different names and metaphors for analogous concepts, similarities exist among them, and individual stages overlap. Results show two gaps in research regarding the assessment of the actual use and usefulness of e-government. First, meta-models primarily assess the supply-side and operational/technology and citizen/service perspectives. Second, the use and usefulness of e-government are not addressed.
    UNBIS Thesaurus E-GOVERNMENT
    Keyword E-services
    e-government maturity
    Copyright Holder IEEE
    Copyright Year 2020
    Copyright type All rights reserved
    ISBN 9781728158822
    DOI 10.1109/ICEDEG48599.2020.9096697
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    Created: Fri, 06 May 2022, 23:31:08 JST by Mario Peixoto on behalf of UNU EGOV