SImplE: A Framework for the Successful Implantation of Enterprise IT Applications in Small and Medium Enterprises

Reascos, Irving and Carvalho, João Álvaro, "SImplE: A Framework for the Successful Implantation of Enterprise IT Applications in Small and Medium Enterprises" 28th International Conference on Information Systems Development (ISD2019), Toulon, 2019/08/28-30.

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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Reascos, Irving
    Carvalho, João Álvaro
    Title SImplE: A Framework for the Successful Implantation of Enterprise IT Applications in Small and Medium Enterprises
    Event Series International Conference on Information Systems Development (ISD)
    Publication Date 2019
    Place of Publication Toulon
    Publisher ISEN Yncréa Méditerranée
    Pages 13
    Title of Event 28th International Conference on Information Systems Development (ISD2019)
    Date of Event 2019/08/28-30
    Place of Event Toulon
    Language eng
    Abstract Most information processing needs in small and medium enterprise (SME) related to standard enterprise activities are nowadays addressed through commercial-off-the-shelf software (COTS) products. This enables SMEs to reduce costs, save time, and diminish the risk of failure. Obtaining an enterprise IT application (EITA), shifted from a software development process to an EITA implantation process. Key aspects of this process, besides installing, configuring and making available the EITA, include dealing with the inevitable change of the enterprise’s structure, redefining the work and altering communication patterns among employees. Although implanting EITA processes are nowadays common, the research literature is scarce in what concerns their systematic description and characterization. This article provides a perspective of the EITA implantation processes in SMEs that encompasses three components: actors involved, process model, and influence factors. It was developed through a research process that included an exploratory case study and a series of forty-eight interviews with different actors participating in EITA implantation processes in SMEs. The result – the SImplE Framework – aims to contribute to a better understanding of the process and to support SME seeking the benefits of IT.
    Keyword implantation
    implementation
    framework
    enterprise application
    ERP
    SME
    Copyright Holder ISEN Yncréa Méditerranée
    Copyright Year 2019
    Copyright type Creative commons
    ISBN 9782957187607
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    Created: Thu, 28 Apr 2022, 23:55:20 JST by Mario Peixoto on behalf of UNU EGOV