The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark

Yasuoka, Mika, Meyerhoff Nielsen, Morten and Iversen, Karen Ejersbo, "The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark" 55th Hawaii International Conference on System Sciences, Hawaii, 2022/01/04-07.

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Conference Publication
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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Yasuoka, Mika
    Meyerhoff Nielsen, Morten
    Iversen, Karen Ejersbo
    Title The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark
    Event Series Hawaii International Conference on System Sciences (HICSS)
    Publication Date 2022-01
    Place of Publication Hawaii
    Publisher ScholarSpace
    Pages 10
    Title of Event 55th Hawaii International Conference on System Sciences
    Date of Event 2022/01/04-07
    Place of Event Hawaii
    Language eng
    Abstract Danish e-government has for two decades been considered a global leader. Among the various reasons for this Danish success, this article explores the mandatory online self-service and digital post initiative (2012-2015) as one of the effective, strategic contributions in increasing the wider penetration and use of digital public services in Danish society. Although the mandatory shift to digital service could have caused negative reactions from public servants and citizens, this was not the case in Denmark. By reviewing a set of mandatory digital public services in the Danish context, four key aspects are identified as essential drivers. That is: pride as citizens, high levels of trust and privacy, usability and accessibility of egovernment services, and informal support by family and community. The article discusses the four supportive prerequisites as keys for enforcing the implementations, which could otherwise be seen as national coercive dirigisme.
    UNBIS Thesaurus E-GOVERNMENT
    DENMARK
    Keyword mandatory
    trust
    usability informal support
    Copyright Holder The Authors
    Copyright Year 2022
    Copyright type Creative commons
    ISBN 9780998133157
    DOI 10.24251/HICSS.2022.330
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    Created: Thu, 20 Jan 2022, 23:53:17 JST by Mario Peixoto on behalf of UNU EGOV