Government digital services and children: challenges to the digital transformation

Pelter, Zoë, Byrne, Jasmina, Meyerhoff Nielsen, Morten and Makpor, Mercy, "Government digital services and children: challenges to the digital transformation" in ICT KIDS ONLINE BRAZIL 2020: Survey on Internet Use by Children in Brazil (São Paulo: Núcleo de Informação e Coordenação do Ponto BR, 2021), 175-184.

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  • Author Pelter, Zoë
    Byrne, Jasmina
    Meyerhoff Nielsen, Morten
    Makpor, Mercy
    Chapter Title Government digital services and children: challenges to the digital transformation
    Book Title ICT KIDS ONLINE BRAZIL 2020: Survey on Internet Use by Children in Brazil
    Publication Date 2021-10
    Place of Publication São Paulo
    Publisher Núcleo de Informação e Coordenação do Ponto BR
    Start page 175
    End page 184
    Language eng
    Abstract Societies continue to be transformed by the rapid integration of digital technologies, changing the way people engage with governments. The number of online government services available to children and families around the world continues to increase, not least as a result of the global COVID-19 pandemic. While digital services present the possibility of enhancing service relevance and accessibility for children, there is little systematic understanding of the types of services available or the enabling factors that ensure that these services support child rights. To protect children and their safety online, governments need to improve on their capacity to safeguard data and respond to child-parent demands for better service delivery. This article attempted to answer the following questions: 1. What is the landscape of digital government services for children? 2. What drives the digital transformation of public services relevant to children and families? 3. What facilitates child-sensitive digital services? 4. What challenges do governments face in ensuring child-sensitive digital services? To answer these questions, an in-depth analysis of government and norm-setting institutional websites was conducted in Bangladesh, Brazil, Ghana, Sweden, and Timor-Leste as part of a joint United Nations Children Fund (Unicef) and United Nations University Operating Unit on Policy-driven Electronic Governance (UNUEGOV) study. This was complemented by exploratory interviews with representatives of government, civil society, experts, and international organizations in the five countries. The analysis aimed to identify the types of digital services offered to children and their families and to identify the challenges faced in development/rollout of, and access to, these services. This article summarizes the key observations and recommendations of the “Government digital services and children: Pathways to digital transformation” analysis carried out by Unicef and UNU-EGOV (2021).
    Keyword research line governance
    research line people
    research line technology
    Copyright Holder Núcleo de Informação e Coordenação do Ponto BR
    Copyright Year 2021
    Copyright type Creative commons
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    Created: Thu, 09 Dec 2021, 23:52:42 JST by Mario Peixoto on behalf of UNU EGOV