HSWAI: a health sector website assessment instrument

Sarantis, Demetrios, Soares, Delfina and Carvalho, Joana, "HSWAI: a health sector website assessment instrument" 13th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2020), Online, 2020/09/23-25.

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    Author Sarantis, Demetrios
    Soares, Delfina
    Carvalho, Joana
    Title HSWAI: a health sector website assessment instrument
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2020-10
    Place of Publication New York
    Publisher ACM Press
    Pages 359-368
    Title of Event 13th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2020)
    Date of Event 2020/09/23-25
    Place of Event Online
    Language eng
    Abstract Emerging technologies enable hospitals all over the world to improve their operation in order to become more efficient and effective. Despite all possible benefits of using those technologies, hospitals still struggle with problems of inefficiency of their websites’ operation. Nowadays, the patients use the health-related websites as an important information source and interaction point, therefore the assessment of hospital websites becomes a critical issue. In this paper, we present the process to reach an instrument for health sector website assessment. To identify the set of dimensions, indicators and sub-indicators, a qualitative research has been carried out using the Design Science Research (DSR) approach. Analytic Hierarchy Process (AHP) has been used to derive the appropriate weights for dimensions and indicators. This methodology means an improvement on hospital websites assessments, by bringing website assessment closer to domain experts that are actual domain knowledge holders and to citizens who are the final users and service receivers.
    UNBIS Thesaurus E-GOVERNMENT
    EVALUATION
    Keyword assessment
    e-Health
    research line technology
    research line people
    Copyright Holder ACM Press
    Copyright Year 2020
    Copyright type All rights reserved
    ISBN 9781450376747
    DOI 10.1145/3428502.3428551
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    Created: Sat, 07 Nov 2020, 00:00:07 JST by Mario Peixoto on behalf of UNU EGOV