Local context, global benchmarks: Recommendations for an adapted approach using the UN E-Government Development Index as an example

Meyerhoff Nielsen, Morten and Millard, Jeremy, "Local context, global benchmarks: Recommendations for an adapted approach using the UN E-Government Development Index as an example" 21st Annual International Conference on Digital Government Research (dg.o 2020), Online, 2020/06/15-19.

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    Author Meyerhoff Nielsen, Morten
    Millard, Jeremy
    Title Local context, global benchmarks: Recommendations for an adapted approach using the UN E-Government Development Index as an example
    Event Series Annual International Conference on Digital Government Research (dg.o)
    Publication Date 2020-06
    Place of Publication New York
    Publisher ACM Press
    Pages 253-260
    Title of Event 21st Annual International Conference on Digital Government Research (dg.o 2020)
    Date of Event 2020/06/15-19
    Place of Event Online
    Language eng
    Abstract This paper provides a brief overview of how e-government benchmarks have evolved over time, why this has happened and what the consequences have been, with a particular focus on UNDESA's biennial e-government surveys. Such change is inevitable and indeed necessary as both technology and government change and the societal challenges they are applied to are in constant flux. Three sets of recommendations are made concerning next steps. First, it is recommended to significantly extend the focus of UNDESA to sub-national level and particularly to cities, including borrowing some concepts and approaches from smart city benchmarking, given that it is here that most (e)government services are both delivered and consumed. Second, there is a need to increase the focus of e-government benchmarking on the SDGs as a global set of policy goals and targets that are both universally standardized as well as being locally adaptable. Third, a number of recommendations are given concerning measurement issues that attempt to make it possible to address the first two recommendations, whilst still recognizing that there will always remain unresolved dilemmas and challenges, so it is not possible to completely future-prof, address all possible contextual variations nor all potential assessment aims.
    UNBIS Thesaurus E-GOVERNMENT
    Keyword benchmarks
    indicators
    local authorities
    smart city
    service delivery
    Copyright Holder ACM Press
    Copyright Year 2020
    Copyright type All rights reserved
    ISBN 9781450387910
    DOI 10.1145/3396956.3396969
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    Created: Thu, 25 Jun 2020, 20:14:15 JST by Mario Peixoto on behalf of UNU EGOV