Assessment of eGovernment Policies: Reflections on Applied Frameworks

Sarantis, Demetrios, "Assessment of eGovernment Policies: Reflections on Applied Frameworks" 30th International Business Information Management Association Conference (IBIMA), Madrid, 2017/11/08-09.

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  • Sub-type Conference paper
    Author Sarantis, Demetrios
    Title Assessment of eGovernment Policies: Reflections on Applied Frameworks
    Event Series International Business Information Management Association Conference
    Publication Date 2017-11
    Place of Publication Online
    Publisher IBIMA
    Pages 4651-4661
    Title of Event 30th International Business Information Management Association Conference (IBIMA)
    Date of Event 2017/11/08-09
    Place of Event Madrid
    Language eng
    Abstract Consideration of digital government transformation policies has been encouraged in many countries, with eGovernment assessment increasingly used worldwide to improve them. This study gleans and comparatively illustrates the most widely used eGovernment assessment frameworks. Most of them provide very relevant results for the maturity level of eGovernment focusing either in user demand side or supply demand side. These types of approaches provide useful information from a user-perspective or a supply-perspective, but do not provide any information regarding the back-end integration of eGovernment. This review study identifies the current prevailing eGovernment assessment criteria and indicators and highlights the necessity of enhancing those approaches with appropriate back office integration assessment indicators.
    Keyword E-Government assessment
    E-Government policy
    Benchmarking
    Copyright Holder International Business Information Management Association (IBIMA)
    Copyright Year 2017
    Copyright type All rights reserved
    ISBN 97809860419
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    Created: Thu, 30 Apr 2020, 22:16:09 JST by Mario Peixoto on behalf of UNU EGOV